Senior Director, Partner Success Management

Senior Director of Partner Success Management

Employment Type: Full Time

Position Overview

Restaurant365 is a dynamic SaaS company revolutionizing the restaurant industry with its cloud-based platform for accounting and back-office operations. We foster a culture of empowerment, skill development, and continuous improvement, striving to be "Best in Class." We are seeking a strategic and performance-driven Senior Director of Partner Success Management to lead and grow our partner ecosystem. This role reports to the Vice President of Customer Success Management and is responsible for developing and scaling a partner success strategy that maximizes mutual value. You will collaborate with Sales, Product, Marketing, Services, and Customer Success teams to ensure partners are empowered, enabled, and supported throughout their lifecycle.

Responsibilities

• Build and Lead the Partner Success Strategy: Define and execute a scalable partner success framework focused on onboarding, enablement, adoption, and retention for referral, reseller, and implementation partners.
• Drive Partner Outcomes & Retention: Ensure partners achieve their desired outcomes and remain aligned with our business through proactive engagement, success planning, and performance reviews.
• Partner Enablement & Growth: Collaborate with enablement and marketing teams to develop playbooks, training, and content aligned to the partner strategy that drive partner capabilities, satisfaction, business growth, and customer satisfaction.
• Operational Excellence & Scale: Establish metrics, dashboards, and feedback loops to continuously monitor partner performance, sales impact, satisfaction (e.g., pNPS), and service quality.
• Cross-Functional Collaboration: Partner with Product, Marketing, and GTM teams to advocate for partner needs, influence roadmap priorities, and align strategies that drive ecosystem success.
• Team Leadership: Lead and grow a high-performing Partner Success team. Provide coaching, performance management, and career development support.
• Other duties as assigned.

Requirements

• 12+ years of experience in Customer Success, Channel/Partner Management, or Post-Sales roles in a B2B SaaS or technology environment.
• 7+ years in a leadership role managing partner-facing or customer-facing teams.
• Deep understanding of SaaS partner models (resellers, referral, service delivery, and alliances).
• Proven success driving outcomes and retention through scalable partner success programs.
• Experience building and managing partner enablement programs.
• Exceptional executive presence and ability to engage with C-level partner stakeholders.
• Strong cross-functional collaboration skills and a data-driven approach to decision making.
• Superior networking and influencing skills.
• Experience with CRM and partner tools (e.g., Salesforce, PartnerStack, Crossbeam).
• Experience launching or scaling a partner success function at a high-growth SaaS company.
• Familiarity with partner segmentation strategies and partner lifecycle frameworks.

Salary & Benefits

• Salary Range: $169,000 - $270,000. The actual salary may vary based on factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay and transparency.
• Comprehensive medical benefits: 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiative.

Company Information

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Application Instructions

Please refer to the original job posting for specific application instructions.