Senior Director, Partner Success Management

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Restaurant Technology, Customer Success ManagementIndustries

Requirements

Candidates should possess 12+ years of experience in Customer Success, Channel/Partner Management, or Post-Sales roles within a B2B SaaS or technology environment, along with 7+ years in a leadership role managing partner-facing or customer-facing teams. They must have a deep understanding of SaaS partner models, including resellers, referral, service delivery, and alliances, and demonstrate proven success in driving outcomes and retention through scalable partner success programs. Furthermore, candidates should have experience building and managing partner enablement programs, exceptional executive presence, strong cross-functional collaboration skills, a data-driven approach to decision-making, superior networking and influencing skills, and familiarity with CRM and partner tools such as Salesforce, PartnerStack, and Crossbeam.

Responsibilities

The Senior Director of Partner Success Management will build and lead a scalable partner success framework focused on onboarding, enablement, adoption, and retention for referral, reseller, and implementation partners. They will ensure partners achieve their desired outcomes and remain aligned with the business through proactive engagement, success planning, and performance reviews. This role involves collaborating with enablement and marketing teams to develop playbooks, training, and content aligned to the partner strategy, establishing metrics and dashboards to monitor partner performance, and working cross-functionally with Sales, Product, Marketing, Services, and Customer Success teams. The individual will also provide coaching, performance management, and career development support to a high-performing Partner Success team, advocating for partner needs, and influencing roadmap priorities to drive ecosystem success.

Skills

Partner Success Strategy

Partner Enablement

Customer Success

Cross-functional Collaboration

Performance Metrics

SaaS

Account Management

Training & Enablement

Business Growth

Operational Excellence

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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