Senior Director - IT Operations/Security at PagerDuty

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Located in the San Francisco Area ONLY
8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree (preferred)
Deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments

Responsibilities

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions
Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth
Champion a “customer zero” mindset by adopting and deploying PagerDuty’s own products internally, driving innovation and best practices
Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team

Skills

Key technologies and capabilities for this role

IT OperationsEnterprise SecuritySystems EngineeringAI StrategyCloud InfrastructureSaaSAutomationVendor Management

Questions & Answers

Common questions about this position

Is this role remote or does it require a specific location?

The role requires candidates located in the San Francisco Area only at this time.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires experience leading IT Operations at scale, architecting SaaS/cloud-first ecosystems, driving enterprise AI programs and automation, and managing IT security operations, along with people leadership to develop and inspire teams.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you collaborate with kind and ambitious people, tackle complex problems, and foster a people-first culture focused on learning, growth, and a 'customer zero' mindset.

What makes a strong candidate for this Senior Director role?

Strong candidates will have proven experience scaling IT operations for a global hybrid workforce, leading AI adoption and security initiatives, and demonstrating people-first leadership with a track record of inspiring teams and meeting SLAs.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees