[Remote] Director, Service Delivery at bswift

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Benefits Administration, HR Technology, SaaSIndustries

Requirements

bswift system technical experience
Understanding of Payroll and ACA
12+ years of client relationship and/or benefit implementation experience
Significant health & welfare client relationship management experience to help consult clients and work through new benefit strategies
Proven experience leading and owning Client Renewals
Proven experience as a people leader and managing teams
Detailed knowledge of employee benefits and related technology solutions
A leadership style that reflects and reinforces bswift core values; Higher Standards, Greater Accountability, More Fun
Strong people management skills; and ability to interact with all levels of a clients organization
Strong customer service orientation to maintain high NPS score for book of business
Excellent verbal and written communication skills to be able to communicate with all levels of an organization from C suite to benefits manager
Ability to assist and equip others to efficiently solve complex problems
Strong organizational skills are required including multi-tasking and working in a changing environment
Willingness to travel as needed (up to 10%)
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience

Responsibilities

Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR)
Keeping up with bswift product and service information and updates
Directly manage client relationship(s); ensure delivery quality and timeliness
Own project plans, governance & stewardships for our clients
Organize regular client meetings to ensure excellent customer service
Responsible for contractual compliance and managing financials
Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun
Forecast and manage staffing levels and associated expenses
People management, career development coaching
Provide day to day guidance to the service delivery team
Assist in product strategy rollout of new technology and services to our clients
Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo
Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, billing team, Product Management, additional COE Sharded Operations groups, and IT team as needed
Assist in sales and marketing efforts as needed
Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners

Skills

Key technologies and capabilities for this role

Client Relationship ManagementService DeliveryTeam LeadershipProject ManagementContract ManagementFinancial ManagementAccount ManagementCustomer ServiceGovernanceForecastingHiring

Questions & Answers

Common questions about this position

What experience is required for the Director, Service Delivery role?

Candidates need bswift system technical experience, understanding of Payroll and ACA, 12+ years of client relationship and/or benefit implementation experience, and significant health & welfare client relationship management experience.

Is this position remote or office-based?

The company operates from downtown Chicago and remotely across the country, suggesting a flexible remote work arrangement is possible.

What are bswift's core values?

bswift's core values include pursue excellence, embrace accountability, deliver superior service, be a great place to work, higher standards, greater accountability, and more fun.

What is the size of the client book of business for this role?

The role owns a book of business representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).

What is the salary or compensation for this position?

This information is not specified in the job description.

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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