[Remote] Director, Service Delivery at bswift

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

12+ years of client relationship and/or benefit implementation experience
Significant health & welfare client relationship management experience
Proven experience leading and owning Client Renewals
Proven experience as a people leader and managing teams
Detailed knowledge of employee benefits and related technology solutions
bswift system technical experience
Understanding of Payroll and ACA
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience
Strong customer service orientation to maintain high NPS score
Excellent verbal and written communication skills

Responsibilities

Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR)
Directly manage client relationship(s); ensure delivery quality and timeliness
Own project plans, governance & stewardships for clients
Organize regular client meetings to ensure excellent customer service
Responsible for contractual compliance and managing financials
Hire and equip great people that reflect core values
Forecast and manage staffing levels and associated expenses
Provide day-to-day guidance to the service delivery team
Assist in product strategy rollout of new technology and services
Drive efficiency through standard operating procedures and automation
Coordinate business strategy with bswift's leadership team
Assist in sales and marketing efforts as needed
Consistently reflect core values to associates, clients, and partners
Assist and equip others to efficiently solve complex problems
Willingness to travel as needed (up to 10%)

Skills

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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