Microsoft Engineer - Senior
IDMWORKSSalary not specified
- Full Time
- Senior (5 to 8 years)
$75,000 – $95,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Enterprise SoftwareIndustries
Requirements
Candidates must possess a Security+ CE Certification and have at least 3 years of IT support experience in a desktop support or similar role. A strong knowledge of Windows operating systems, Office 365, and common IT support tools is required, along with experience in Active Directory, group policy management, and network troubleshooting. Excellent problem-solving and customer service skills are essential, while an Active Secret Clearance or previous DOD experience is preferred. Familiarity with ticketing systems like ServiceNow or Remedy, as well as strong written and verbal communication skills, are also advantageous.
Responsibilities
The Senior Desktop Support Specialist will provide advanced desktop support for hardware, software, and network-related issues. They will troubleshoot and resolve system errors, performance issues, and connectivity problems. The role involves installing, configuring, and maintaining desktop computers, laptops, printers, and other peripherals, while supporting operating systems, applications, and security software in compliance with company policies. The specialist will respond to and resolve escalated tickets from junior support staff and maintain detailed documentation of incidents, resolutions, and support activities. Additionally, they will assist with user account management, coordinate with IT teams for upgrades and new technologies, ensure compliance with DOD security standards, and train and mentor junior IT support staff as needed.
Skills
Windows
Active Directory
Group Policy
Office 365
Troubleshooting
IT Support
Security+ CE
Latitude AI
Develops automated driving technologies for vehicles
About Latitude AI
Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.
Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees