[Remote] IT Support Engineer at Assured

Remote

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$140,000 – $165,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, SoftwareIndustries

Requirements

5+ years of User Support experience and IT administration
Proven experience in supporting remote first users
Advanced IT administration experience, preferably in a startup environment
Proven expertise in end user support, system administration, and device management
Expertise in device management using tools like Jamf, Kandji, JumpCloud, and Microsoft Intune
Strong technical expertise in macOS, with working knowledge of Windows and Linux operating systems
Proficiency in device management, software access management, and Google Workspace administration and tools
Excellent problem-solving and communication skills
Ability to work independently, set priorities, and drive IT initiatives forward

Responsibilities

Serve as the first level technical resource for day-to-day user requests
Troubleshoot issues across macOS, Windows, Linux, and mobile devices
Help to manage the employee onboarding and offboarding experience
Maintain IT infrastructure, access management, and managing company hardware and software
Develop and oversee IT systems, optimizing configurations, automating workflows, and integrating tools
Help to enforce security policies, user access controls, and protect company data
Contribute to the IT roadmap planning and new technology evaluations
Select, negotiate, and manage IT vendors
Create and maintain runbooks, SOPs, and architecture/asset documentation

Skills

Key technologies and capabilities for this role

macOSWindowsLinuxMobile Device SupportTechnical TroubleshootingUser SupportOnboardingOffboarding

Assured

Digital solutions for insurance claims processing

About Assured

Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$4.3MTotal Funding

SEEDCompany Stage

Fintech, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive salary & equity packages

Medical, dental, & vision

Life Insurance

PTO (Uncapped vacation days & paid holidays)

Family Leave

401(k) contribution

Commuter Benefits (Tax-advantaged commuter benefits account)

Health & Dependent Care FSAs (Pre-tax flexible spending accounts for out-of-pocket expenses)

Risks

Rising competition from new insurtech startups could erode Assured.Claims' market share.

Regulatory scrutiny on AI claims processing may increase compliance costs.

Data privacy concerns could lead to reputational damage for Assured.Claims.

Differentiation

Assured.Claims offers a unique FNOL web app for structured data collection.

The company provides a white-label solution for insurers to brand their own technology.

Assured.Claims combines AI and human interaction for empathetic claims communication.

Upsides

Increased AI adoption enhances claims process with 24/7 support and reduced response times.

IoT integration allows real-time data collection, improving claims accuracy.

Remote work trends drive demand for digital claims solutions, boosting Assured.Claims' market.

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