Senior CX Operations Specialist at Arrow Electronics

Casablanca, Casablanca - Settat, Morocco

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, TechnologyIndustries

Requirements

4–6 years of experience in CX operations, systems administration, business operations, or digital tools support
Hands-on experience managing listening tools such as Qualtrics, Medallia, or equivalent platforms
Strong understanding of feedback data governance, standardization, and tagging
Experience working with system integrations and data flows between platforms (e.g., CRM, ERP, BI tools)
Proficient in Excel and comfortable supporting reporting and data QA processes
Excellent attention to detail, organizational skills, and documentation practices
Strong communication and cross-functional coordination skills
Business fluency in English at least on C1 level

Responsibilities

Manage Listening Program Operations (VoC, VoP, VoE): Administer and execute survey deployments, feedback routing, and tagging logic across all listening programs
Maintain standardized templates, taxonomies, and processes to support consistent and repeatable data capture
Configure and maintain VoC platforms such as Qualtrics or Medallia, including survey logic, user permissions, and system health
Monitor performance and troubleshoot feedback system workflows across digital and offline channels
Ensure all feedback data is clean, properly segmented, and mapped for downstream reporting
Maintain naming conventions, segmentation rules, and tagging structure across global feedback touchpoints
Work with IT and data teams to integrate feedback into systems like Salesforce, Oracle, or Power BI
Conduct data audits and QA to ensure integrity and flow across tools
Maintain dashboards and operational reporting to support functional teams in accessing relevant insights
Support feedback loops by ensuring timely and accurate delivery of recurring reports to stakeholders
Partner with product, UX, support, and marketing teams to align feedback operations to business needs
Provide documentation and guidance on survey operations, feedback processes, and tool usage

Skills

Qualtrics

Medallia

Salesforce

Oracle

Power BI

Survey Deployment

Feedback Routing

Data Tagging

Data Governance

System Integration

Dashboard Maintenance

Data Audits

Segmentation Rules

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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