Senior Customer Success Manager, Health Plans

About Color Health

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

Role Overview: Senior Customer Success Manager, Health Plans

As a Senior Customer Success Manager, Health Plans, you'll be your client's most important contact at Color - serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy while guiding them through implementation, engagement, and expansion. Your efforts will directly impact both the health outcomes of the populations we serve, the population outcomes for our customers, and the success of Color.

This particular role will be a foundational team member of our Health Plan customer success vertical, responsible for serving our Health Plan clients and their business lines (ASO, fully insured, etc.), building and refining our service processes for the complexities of health plan needs, and developing strong multi-threaded relationships. Your book of business will start as a mix of our employer and health plan partners, and grow to be solely focused on Health Plans and their business lines over time.

Our ideal candidate has experience in serving employers and health plans in a health benefits space, is exceptional at building and managing multi-threaded relationships with benefit leaders and senior benefits executives, and thrives in a fast paced, start-up environment. This is a full-time, high-impact individual contributor role with growth opportunities to team management and vertical management.

How You'll Contribute:

Client Strategy and Management

• Serve as the inaugural Health Plan CSM, responsible for building a strong foundation for how Color serves national and regional health plans and health systems and their lines of business (Commercial ASO, Fully Insured, Medicare Advantage).
• Align Color's implementation and client success infrastructure to meet the distinct business lines for Health Plans.
• Strategize and execute against a hybrid book of business initially (employers, unions, health plans), with a roadmap to specialize and scale within the Health Plan segment.
• Own the entire post-sales lifecycle for each health plan and related business line client, including client onboarding, enrollment, engagement, strategic advisement and renewal.
• Serve a mixed book of business that may initially include both direct employer relationships and union/labor in addition to health plans.
• Own and maintain a high client NPS and renewal rate, proactively identifying issues and strategizing on solutions, while securing expansion and upsell opportunities.

Relationship Management

• Act as a trusted advisor to senior stakeholders at health plans and integrated delivery networks, demonstrating fluency in payer priorities and regulatory environments.
• Establish and deepen multi-threaded relationships across health plan clients (including clinical operations, network management, quality improvement, and population health teams).
• Translate complex client goals into strategic plans, ensuring member impact and programmatic alignment with value-based care, plan design, and cost containment strategies.