Senior Customer Success Manager, Health Plans

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, Health InsuranceIndustries

Requirements

The ideal candidate has experience in serving employers and health plans in the health benefits space, is exceptional at building and managing multi-threaded relationships with benefit leaders and senior benefits executives, and thrives in a fast-paced, start-up environment. Fluency in payer priorities and regulatory environments is also required.

Responsibilities

The Senior Customer Success Manager will serve as the client's trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy while guiding them through implementation, engagement, and expansion. This role involves building a strong foundation for serving national and regional health plans and health systems, aligning implementation and client success infrastructure, and strategizing against a hybrid book of business initially. Responsibilities include owning the entire post-sales lifecycle, including client onboarding, enrollment, engagement, strategic advisement, and renewal. The role also entails owning and maintaining a high client NPS and renewal rate, proactively identifying issues, strategizing on solutions, and securing expansion and upsell opportunities. Additionally, the manager will establish and deepen multi-threaded relationships across health plan clients and translate complex client goals into strategic plans.

Skills

Customer Success Management

Health Plans

Cancer Care

Client Relationship Management

Strategic Partnership

Implementation

Engagement

Expansion

Business Development

Sales

Account Management

Problem-Solving

Communication

Color

Provides genetic testing and health screenings

About Color

Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.

Burlingame, CaliforniaHeadquarters

2014Year Founded

$441.6MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

501-1,000Employees