Member Service Guide
Devoted HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotechnology, Virtual Clinic, Women's Health, Financial ServicesIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the work hours for this role?
The role requires flexibility to work various shifts during business hours, primarily Monday through Saturday, within Eastern U.S. time, as Member Benefit Services operates seven days a week from 7:00 AM to 9:30 PM Eastern U.S. time.
What salary or compensation does this position offer?
This information is not specified in the job description.
What key skills are needed for the Manager, Member Benefit Services role?
The role requires people management skills for conducting one-on-ones and performance reviews, operational expertise in communication channels and reimbursement processes, a continuous improvement mindset for process iteration, and strong leadership to foster empathetic care and motivate teams.
What is the company culture like for this team?
The culture emphasizes building team culture, empathetic care for members, employee growth through development planning, and high-impact performance, with leadership by example.
What makes a strong candidate for this position?
A strong candidate is an experienced manager who is a proactive problem-solver with a proven track record of motivating others, skilled in people management, operational processes, and fostering empathetic team culture.
Maven Clinic
Digital health platform for women's healthcare
About Maven Clinic
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.
New York City, New YorkHeadquarters
2014Year Founded
$416.1MTotal Funding
SERIES_FCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Unlimited paid time off
14 weeks fully paid parental leave and return-to-work plan
Market-based compensation and equity
Medical, dental, and vision plans (100% covered options)
Free membership with One Medical
Free access to Maven, with credits for friends and family
401(k) match
Paid month-long sabbatical after 5 years
Risks
Increased competition from AI-driven startups like Abridge could impact Maven's market position.
Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.
Growing FemTech market could lead to increased competition from new entrants in reproductive health.
Differentiation
Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.
The platform provides equitable access to care through dedicated Care Advocates and data insights.
Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.
Upsides
Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.
The rise of FemTech presents opportunities for Maven to expand and capture market share.
Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.
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