Manager, Member Benefit Services

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, Virtual Clinic, Women's Health, Financial ServicesIndustries

Requirements

Candidates should have proven experience in motivating others and a track record of managing teams, with flexibility to work varied shifts, primarily Monday through Saturday, within Eastern U.S. time. Experience in a Member Benefit Services role is preferred.

Responsibilities

The Manager, Member Benefit Services will manage a team of Member Services Representatives, conduct one-on-ones and performance reviews, and foster employee growth. They will gain in-depth knowledge of Maven's business and team responsibilities, lead by example to ensure empathetic member care, and act as an escalation point for member issues. Responsibilities also include directly answering member inquiries during high volume periods, iterating on processes for efficiency and accountability, ensuring team performance metrics are met, reporting on team metrics to leadership, aligning the team with organizational objectives, and maintaining team SOPs and workflows.

Skills

Team Management

Member Services

Process Improvement

Team Culture Building

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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