Payer Partnerships Lead

About Headway

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As a Payer Partnerships Lead, you will support our continued growth with strategic partners in 2025 and beyond. In this role, you’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure ongoing success in our strategic health plan partnerships, while also deepening external payer relationships to identify new product opportunities and drive further partnership alignment. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company.

Responsibilities

• Be responsible for long term management of health plan partnerships with some of the largest health plans in the US
• Navigate contract strategy and renegotiations to optimize partnership structure and success
• Build and grow relationships with health plan teams and leadership across multiple functions (Network, Sales/Commercial, Product)
• Lead market analysis and own healthcare research to shape strategy
• Leverage data to generate insights and identify new opportunities for partnership growth
• Manage meetings with health plan senior leaders and serve as the face of Headway
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

Qualifications

• You have a minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, Business Development, or in Strategic customer-facing roles
• You bring deep exposure to payer business models and economics
• You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
• You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are highly data-driven and a self-starter. You can drive complex analyses and translate ambiguous problems into key actionable insights
• You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Compensation and Benefits

• The expected base pay range for this position is $108,800 - $160,000, based on a variety of factors including qualifications, experience, and geographic location.
• We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
• Benefits offered include