Lead Enterprise Customer Success Manager
People.aiSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Security, Cybersecurity, TechnologyIndustries
Requirements
- 5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
- Experience managing enterprise relationships and navigating complex organizations
- Professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers
- Success delivering outcomes and engaging customer technical teams and executives
- Success communicating value realized from technical capabilities
- Experienced communicator, collaborator, and problem-solver
- Background in cybersecurity or DevSecOps
- Strategic, customer-centric, and consultative mindset
- Proactive, accountable, and comfortable working both independently and on a team
- Adaptable in fast-paced, evolving environments
- Curious, collaborative, and eager to share and grow
Responsibilities
- Manage strategic relationships with enterprise customers, reporting to the Sr. Director of Customer Success
- Align customer goals with Sysdig's platform through success planning and business reviews
- Partner with Customer Success Engineers to drive onboarding, adoption, and enablement
- Uncover expansion and optimization opportunities through deep customer knowledge
- Support renewals by demonstrating value and driving product usage
- Monitor account health, mitigate risks, and track progress using tools like Gainsight
- Champion customer needs internally and contribute to team best practices
Skills
Customer Success Management
Account Management
Enterprise Relationships
Success Planning
Business Reviews
Onboarding
Adoption
Enablement
Expansion Opportunities
Renewals
Cloud Security
DevOps
CNAPP
Sysdig
Cloud-native security and monitoring solutions
About Sysdig
Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$709.6MTotal Funding
SERIES_GCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
501-1,000Employees
Benefits
Flexible Work Hours
Mental Health Support
Company Equity
Professional Development Budget
Risks
Technological advancements may outpace Sysdig's offerings, risking competitive edge loss.
New cybersecurity startups could dilute Sysdig's market share and pressure pricing.
Reliance on open-source solutions exposes Sysdig to potential vulnerabilities and challenges.
Differentiation
Sysdig uses a unique AI architecture for real-time cloud attack detection.
Open-source Falco enhances Sysdig's runtime threat detection capabilities.
Sysdig's tools integrate security into the DevOps process, supporting DevSecOps practices.
Upsides
Growing demand for cloud-native security boosts Sysdig's market potential.
AI-driven security solutions align with Sysdig's capabilities, enhancing threat detection.
Kubernetes adoption expansion increases demand for Sysdig's specialized security solutions.
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