Senior Customer Success Manager at Sysdig

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, Cybersecurity, TechnologyIndustries

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
Experience managing enterprise relationships and navigating complex organizations
Professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers
Success delivering outcomes and engaging customer technical teams and executives
Success communicating value realized from technical capabilities
Experienced communicator, collaborator, and problem-solver
Background in cybersecurity or DevSecOps
Strategic, customer-centric, and consultative mindset
Proactive, accountable, and comfortable working both independently and on a team
Adaptable in fast-paced, evolving environments
Curious, collaborative, and eager to share and grow

Responsibilities

Manage strategic relationships with enterprise customers, reporting to the Sr. Director of Customer Success
Align customer goals with Sysdig's platform through success planning and business reviews
Partner with Customer Success Engineers to drive onboarding, adoption, and enablement
Uncover expansion and optimization opportunities through deep customer knowledge
Support renewals by demonstrating value and driving product usage
Monitor account health, mitigate risks, and track progress using tools like Gainsight
Champion customer needs internally and contribute to team best practices

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementEnterprise RelationshipsSuccess PlanningBusiness ReviewsOnboardingAdoptionEnablementExpansion OpportunitiesRenewalsCloud SecurityDevOpsCNAPP

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

Candidates need 5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, along with experience managing enterprise relationships, professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers, and a background in cybersecurity or DevSecOps.

What does the company culture at Sysdig look like?

Sysdig has an organizational focus on delivering value to customers, appreciates diverse opinions and open dialogue, believes in working together to achieve goals, and cultivates an inclusive environment; it's recognized as a 'Best Places to Work' with awards for best benefits and company happiness.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualities make a strong candidate for this Senior CSM position?

Sysdig looks for a strategic, customer-centric, and consultative mindset, someone who is proactive, accountable, comfortable working independently and on a team, adaptable in fast-paced environments, and curious, collaborative, and eager to share and grow.

Sysdig

Cloud-native security and monitoring solutions

About Sysdig

Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$709.6MTotal Funding

SERIES_GCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees