Senior Customer Success Manager at Lucid

Riyadh, Riyadh Province, Saudi Arabia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

SaaS, Customer ExperienceIndustries

Requirements

Bachelor’s degree in Business, Management, or a related field
Minimum 4 years of experience in customer success, account management, or similar roles
Proven track record in managing client relationships and driving retention
Strong leadership and mentoring abilities
Excellent communication and interpersonal skills
Ability to analyze data & metrics to inform and support decision-making
Experience in the SaaS or Marketing Agency industry is preferred
This position is only for Saudi nationals

Responsibilities

Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention
Develop and execute engagement plans ensuring customers achieve their desired outcomes
Conduct regular check-ins and business reviews with clients, offering insights and recommendations
Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products
Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness
Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth
Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements

Skills

Customer Success

Account Management

Team Leadership

Client Retention

Data Analysis

Metrics

SaaS

Cross-selling

Upselling

Business Reviews

Lucid

Visual collaboration tools for teams

About Lucid

Lucid provides tools for visual collaboration, helping teams brainstorm, diagram, and visualize complex ideas and software. Its main products include Lucidchart, which allows for intelligent diagramming, Lucidspark for virtual brainstorming sessions, and Cloud Insights for visualizing software architecture. These tools are especially beneficial for remote teams, enabling them to collaborate effectively as if they were in the same room. Lucid serves a wide range of clients, including nearly all Fortune 500 companies, and operates on a subscription-based model with various pricing tiers to meet different organizational needs. The company's goal is to simplify complexity, providing teams with the clarity and context necessary to work efficiently.

South Jordan, UtahHeadquarters

2010Year Founded

$161.6MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart

Risks

Emerging competitors like Miro and MURAL pose a threat to Lucid's market share.

Data privacy concerns may arise with Lucid's expanding data residency program.

Dependence on partnerships with tech giants could risk if they develop competing products.

Differentiation

Lucid offers a comprehensive visual collaboration suite with Lucidchart and Lucidspark.

Lucid's products are used by 99% of Fortune 500 companies, showcasing strong enterprise presence.

Lucid's AI-driven enhancements and integrations with Microsoft 365 and Slack set it apart.

Upsides

Lucid's expansion into EMEA strengthens data security and compliance for regional customers.

Inclusion in Forbes Cloud 100 for five consecutive years highlights Lucid's market leadership.

Lucid's FedRAMP authorization opens opportunities in the public sector for secure collaboration.

Land your dream remote job 3x faster with AI

Try Jobo Free