Enterprise Customer Success Manager
Omada HealthSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
DevOps, SaaS, Developer ToolsIndustries
Requirements
The Senior Customer Success Manager should possess deep domain knowledge and technical aptitude, along with years of hands-on strategic, enterprise customer success experience, and familiarity with concepts such as yaml files, microservices versus monoliths, and CSAOs. Candidates should also understand the difference between VP, Engineering, Head of DevOps, CTO/CIO, Director of SRE, and Senior Platform Engineer roles, and be able to articulate renewal forecasts and T’s and C’s.
Responsibilities
This role requires driving continued success through renewals and expansions by ensuring customers acknowledge the value delivered and expect future benefits, developing strategic account success plans, fostering universal buy-in, and executing them while managing multiple priorities. The Customer Success Manager will act as the customer’s voice, providing insights and feedback to product development, assessing and mitigating risks across various vectors, and proactively identifying and addressing potential issues to safeguard customer relationships and revenue.
Skills
Customer Success
Stakeholder Management
Account Growth
Customer Engagement
Proactive Value Delivery
OpsLevel
Platform for managing microservices efficiently
About OpsLevel
OpsLevel provides a platform that assists engineering teams in managing their microservices through an auto-populating service catalog and automated checks. The service catalog helps teams track their infrastructure, ensuring consistency across projects, while the automated checks offer measurable metrics to improve code quality. Targeting organizations in the tech industry that use microservices, OpsLevel operates within the DevOps space and follows a subscription-based business model. Founded by experienced professionals from PagerDuty, the company prioritizes security and aims to enhance collaboration and code quality among engineering teams.
Toronto, CanadaHeadquarters
2018Year Founded
$19.5MTotal Funding
SERIES_ACompany Stage
Enterprise Software, CybersecurityIndustries
11-50Employees
Risks
Increased competition from new entrants like Cortex and Backstage.
Rapid evolution of DevOps tools may render OpsLevel's offerings outdated.
Scaling operations post-$15M funding poses challenges in maintaining service quality.
Differentiation
OpsLevel offers an auto-populating service catalog for microservices management.
Automated checks in OpsLevel ensure code quality and adherence to standards.
OpsLevel's platform supports service ownership and accountability in software development.
Upsides
Growing adoption of microservices architecture boosts demand for OpsLevel's tools.
Shift-left trend in DevOps aligns with OpsLevel's automated checks feature.
Remote work models increase reliance on digital tools like OpsLevel's platform.
Related Jobs
RemoteRemoteStrategic Account Manager
ZipSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteEnterprise Customer Success - United States
ElevenLabsSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteDirector of Customer Operations
Qualified.comSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteHead of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)
RemotePrincipal Customer Success Manager
FullStorySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Technical Account Manager
SnowflakeSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Service Advocate
CVS HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteHead of Customer Success
VetcoveSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteRelationship Manager
DwollaSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteStrategic Client Success Executive
RxSenseSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteVP - Global Customer Success
RingCentralSalary not specified
- Full Time
- Expert & Leadership (9+ years)