Senior Customer Success Manager at Findhelp, A Public Benefit Corporation

The Senior Customer Success Manager will proactively engage clients to drive product adoption and optimal product experiences, develop and maintain relationships with key customer champions, manage client and project communications, track customer usage metrics, respond to customer deployment and product issues, create and deliver Executive Business Reviews, take ownership of technical issues, manage escalations, oversee the entire onboarding process, facilitate smooth hand-overs, create training materials, advocate for the customer, drive usage throughout customer organizations, collaborate with the Customer Success team, and advocate for the ongoing needs and goals of the customer internally.