Senior Customer Success Manager at Findhelp, A Public Benefit Corporation

Madison, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Government, Education, Social ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient OnboardingProduct AdoptionRelationship ManagementExecutive Business ReviewsUsage MetricsProject ManagementTechnical Issue ResolutionCross-Functional Collaboration

Questions & Answers

Common questions about this position

What is the salary for the Senior Customer Success Manager position?

This information is not specified in the job description.

Is this a remote position or is there a required location?

This information is not specified in the job description.

What key skills are needed for this Senior Customer Success Manager role?

Key skills include proactively engaging clients to drive product adoption, developing and maintaining relationships with key customer champions, managing client communications and project plans, tracking usage metrics, and owning onboarding and escalations.

What is the company culture like at Findhelp?

Findhelp is a mission-driven Public Benefit Corporation focused on creating positive impact by connecting people to social care resources with dignity and ease, emphasizing collaboration within the Customer Success team to foster overall success.

What makes a strong candidate for this role?

Strong candidates excel at building customer relationships, owning onboarding and project management, driving product adoption and expansions, advocating for customers internally, and collaborating cross-functionally to achieve customer goals.

Findhelp, A Public Benefit Corporation

Connects individuals with social care resources

About Findhelp, A Public Benefit Corporation

findhelp's main product is a proprietary technology that intelligently connects individuals with community-based organizations, streamlining access to social care resources. The technology ensures fast and reliable access to resources while prioritizing privacy and dignity.

3616 Far W Blvd 117 454, Austin, TX 78731, USAHeadquarters

2010Year Founded

$54.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees