Customer Success Manager Team Lead
AssetWatchSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, Online Learning, Digital Transformation, Technology TrainingIndustries
Requirements
Candidates must have 4+ years of experience in a customer-facing customer success, account management, or strategic consulting role, with software or education experience being a plus. Strong interpersonal skills, a track record of professional customer service in fast-paced environments, and fluency in both English and German are required. A self-motivated and proactive approach with innovative ideas is also valued.
Responsibilities
The Senior Customer Success Manager will guide and coach customer executives, managers, and employees to ensure high engagement and satisfaction, focusing on loyalty, renewals, and upsells. Responsibilities include coaching customers to become product experts, identifying and suggesting solutions for common challenges, partnering with the Sales team, and collaborating with cross-functional teams to translate business needs into customer solutions. The role also involves crafting and adapting customer onboarding assets and driving customer references and case studies.
Skills
Customer Success
Customer Service
Onboarding
Relationship Management
Product Expertise
Training
Customer Engagement
Customer Loyalty
Renewal Rates
Upsell Rates
Udacity
Online platform for tech skills education
About Udacity
Udacity is an online education platform that teaches tech skills such as programming, data science, and artificial intelligence through courses developed with industry leaders. The platform emphasizes hands-on learning with real-world projects and offers 24/7 mentor support to assist students. Unlike many competitors, Udacity operates on a subscription model and provides comprehensive "Nanodegree" programs, as well as corporate training solutions. The goal is to deliver practical education that helps individuals advance their careers and enables companies to upskill their employees.
Mountain View, CaliforniaHeadquarters
2011Year Founded
$155.6MTotal Funding
DEBTCompany Stage
EducationIndustries
1,001-5,000Employees
Benefits
Health Care - No-premium health, dental, and vision benefits, 401K, FSA
Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)
Learning - Reimbursements for conferences, classes, and seminars
Flexibility - Flexible work hours, unlimited vacation, and paid parental leave
Meals - Healthy catered lunches, dinners, snacks, and drinks on site
Fun - Board games, team outings, company parties, and more
Risks
Increased competition from free resources like Coursera could impact Udacity's market share.
Rapid tech changes may render Udacity's course content outdated quickly.
Accenture's acquisition may lead to strategic shifts alienating existing customers.
Differentiation
Udacity offers hands-on learning with real-world projects and datasets.
The platform provides 24/7 mentor support for coding questions.
Udacity's courses are designed in collaboration with industry leaders.
Upsides
Accenture's acquisition enhances Udacity's reach and resources for tech training.
Udacity's partnerships offer scholarships, expanding access to underserved students.
The rise of micro-credentials boosts Udacity's market relevance and appeal.
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