Senior Customer Success Manager

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Procurement Automation, AP Automation, SaaSIndustries

Requirements

Candidates should have 5+ years of Customer Success experience in SaaS, with a proven track record of managing and growing a high-value book of business. Strong experience in building executive-level relationships, leading multi-stakeholder implementations, and navigating ambiguity in a fast-paced environment is required. Excellent communication, negotiation, and presentation skills, along with a passion for customer success and a problem-solving attitude, are essential. Experience in procurement, AP automation, or fintech industries is a plus.

Responsibilities

The Senior Customer Success Manager will own and grow a strategic book of business valued at $2M+, focusing on customer retention, expansion, and long-term success, measured by Net Revenue Retention, Gross Revenue Retention, Logo Retention Rate, and Customer Lifetime Value. They will build and nurture executive-level relationships to drive customer advocacy and expansion opportunities, providing strategic guidance on onboarding, integrations, and platform configuration. The role involves acting as a trusted advisor, delivering data-driven insights, proactively improving customer health, mitigating risks, and managing escalations. Responsibilities also include driving cross-functional collaboration with product, sales, and support teams, identifying and executing upsell and expansion opportunities, and serving as a subject matter expert on procurement and spend management best practices.

Skills

Customer Success Management

Account Management

Relationship Building

Executive Engagement

Customer Retention

Customer Expansion

Onboarding

Integrations

Platform Configuration

Risk Management

Escalation Management

Data-Driven Insights

Business Objectives Alignment

Customer Advocacy

Customer Lifetime Value (CLTV)

Net Revenue Retention (NRR)

Gross Revenue Retention (GRR)

Customer Satisfaction (CSAT)

Procurify

Cloud-based spend management platform for organizations

About Procurify

Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.

Vancouver, CanadaHeadquarters

2013Year Founded

$85.9MTotal Funding

DEBTCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Risks

Leadership transition to Chad Gaydos may lead to strategic shifts.

Integrating AI solutions could face implementation delays or customer dissatisfaction.

Increased fintech competition may impact Procurify's market share.

Differentiation

Procurify offers a user-friendly interface for mid-sized to large enterprises.

The platform provides real-time visibility into financial operations.

Procurify's SaaS model allows flexible subscription options for various business needs.

Upsides

Procurify secured $20M for AP product development and market expansion.

Growing demand for AI-driven accounts payable solutions benefits Procurify.

Embedded analytics trend enhances decision-making, aligning with Procurify's offerings.

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