[Remote] Senior Customer Success Manager at Procurify

Canada

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Procurement Automation, AP Automation, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementRelationship BuildingExecutive EngagementCustomer RetentionCustomer ExpansionOnboardingIntegrationsPlatform ConfigurationRisk ManagementEscalation ManagementData-Driven InsightsBusiness Objectives AlignmentCustomer AdvocacyCustomer Lifetime Value (CLTV)Net Revenue Retention (NRR)Gross Revenue Retention (GRR)Customer Satisfaction (CSAT)

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

Candidates need 5+ years of Customer Success experience in SaaS, with a proven track record of managing and growing a high-value book of business, plus strong experience leading multi-stakeholder implementations, rollouts, and change.

What salary or compensation does this position offer?

This information is not specified in the job description.

Is this Senior Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What key responsibilities will the Senior Customer Success Manager handle?

You will own and grow a strategic book of business valued at $2M+, build executive-level relationships, provide strategic guidance on onboarding and integrations, drive upsell opportunities, and manage escalations while collaborating cross-functionally.

What makes a strong candidate for this Senior Customer Success Manager position?

A strategic, customer-obsessed leader with proven ability to build executive relationships, manage complex books of business, drive expansions, and influence cross-functionally, especially with 5+ years in SaaS customer success.

Procurify

Cloud-based spend management platform for organizations

About Procurify

Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.

Vancouver, CanadaHeadquarters

2013Year Founded

$85.9MTotal Funding

DEBTCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Risks

Leadership transition to Chad Gaydos may lead to strategic shifts.

Integrating AI solutions could face implementation delays or customer dissatisfaction.

Increased fintech competition may impact Procurify's market share.

Differentiation

Procurify offers a user-friendly interface for mid-sized to large enterprises.

The platform provides real-time visibility into financial operations.

Procurify's SaaS model allows flexible subscription options for various business needs.

Upsides

Procurify secured $20M for AP product development and market expansion.

Growing demand for AI-driven accounts payable solutions benefits Procurify.

Embedded analytics trend enhances decision-making, aligning with Procurify's offerings.

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