\u003C/strong>USA (100% Remote)\u003Cbr />Canada (100% Remote)\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>About the Role:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Procurify is looking for a gritty, resourceful, and motivated person who thrives in a coaching environment and is relentless about owning and driving their business over the finish line. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">As a Senior Account Executive, you'll be guiding the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys. You'll leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results. We empower you to build strong customer relationships and develop strategic territory or vertical plans. You'll orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Who we’re looking for:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Preferably experience in procurement and accounts payable software\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Able to close mid-market deals with minimal executive sponsorship\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Great energy that people gravitate toward and can sell the vision of digital transformation in the procure-to-pay process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers excellent ROI for your Economic Buyers\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process while remaining consistent in your deal management approach delivering scalable / repeatable results\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A natural learner - curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Well-organized and can manage many moving pieces at once, coordinating internal teams to bring the best that Procurify can offer your clients\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Process-oriented- an expert at maintaining excellent pipeline hygiene and accurate forecasting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A bias toward action, loves to dive in and get stuff done, over-delivering on expectations and creating plans to close gaps in the forecast as they arise\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>As a fully remote SaaS company, data is our lifeline. You stay on top of your KPIs because you get how essential it is for tracking sales activities and forecasting.\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Core Areas of Focus beyond quotas achievement\u003C/strong>:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Conversion ratios\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Average deal size\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Days to close\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Sales process adherence\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Self-generated pipeline & revenue\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Pipeline hygiene\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Forecast Accuracy\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>WHY PROCURIFY?\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Help us modernize spend management\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/press_release/procurify-raises-50m-series-c/\"> \u003Cu>here\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Be empowered to do your best work\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Flexible working:\u003C/strong> We’re a remote-first organization with flexible working hours. Work anywhere from within Canada or the United States! \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Unlimited responsible time off: \u003C/strong>Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Extended health benefits: \u003C/strong>We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Community initiatives:\u003C/strong> We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Stock options\u003C/strong>: Everyone has a chance to own a part of Procurify with our competitive stock program.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>On Target Earnings Range:\u003Cbr /> Canada -\u003C/strong> $180,000 - $216,000 CAD OTE\u003Cbr /> \u003Cstrong>USA - \u003C/strong>$175,000 - $200,000 USD OTE\u003Cbr />(These ranges are dependent on experience, with a component of these earnings made up of variable pay and not inclusive of any benefits or equity that might exist in your total compensation package.)\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Work with an amazing team\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">We’ve welcomed team members of all backgrounds. Everyone has a story and we’re here to embrace them! \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>LEARN MORE\u003C/strong>\u003C/h3>\u003Cp style=\"min-height:1.5em\">Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.\u003C/p>\u003Cp style=\"min-height:1.5em\">Apply online today and let’s start a conversation.\u003C/p>\u003Cp style=\"min-height:1.5em\">To learn more about Procurify, check out these resources:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Get to know our team through our\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://youtube.com/playlist?list=PLaADg-JHT1tqfv8QDjMCHnoUv0pEItmbY&si=qNJRL-ige1xEvCqJ\"> \u003Cu>Meet Us Monday videos\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Check out\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/testimonials\"> \u003Cu>what our customers are saying about us\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Learn more about our\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/product/\"> \u003Cu>procure-to-pay platform\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>","https://jobs.ashbyhq.com/procurify/ca740e5c-805d-4397-99a8-b4b4eec796d9",{"id":150,"name":151,"urlSafeSlug":151,"logo":152},[836],{"city":29,"region":837,"country":838},"Kentucky","United States","2025-09-04T07:17:35.49Z","Candidates must have a minimum of 3 years of B2B SaaS sales experience, preferably in a tech start-up selling into finance and with exposure to accounting software. Experience in procurement and accounts payable software is a plus. The role requires the ability to close mid-market deals with minimal executive sponsorship and a proven track record of exceeding sales quotas, closing deals between $30K-$75K+. Strong organizational skills, pipeline management, forecasting accuracy, and a bias toward action are essential. Maintaining an up-to-date LinkedIn profile is also required.","The Senior Account Executive will guide CFOs and executive decision-makers at mission-driven companies through spend management and procurement processes using Procurify's platform. Responsibilities include orchestrating the entire sales cycle from opportunity identification to closing deals, building strong customer relationships, and developing strategic territory or vertical plans. The role involves leveraging commercial insight to lead sales conversations, teaching customers, tailoring discussions, and controlling the sales process to achieve scalable results. Additionally, the Senior Account Executive will coordinate internal teams, maintain pipeline hygiene, ensure accurate forecasting, and drive self-generated pipeline and revenue.",{"employment":843,"compensation":845,"experience":850,"visaSponsorship":853,"location":854,"skills":855,"industries":866},{"type":844},{"id":191,"name":192,"description":415},{"minAnnualSalary":846,"maxAnnualSalary":847,"currency":848,"details":849},30000,75000,"USD","Compensation package includes base salary and commission for exceeding targets. Deal sizes range from $30K-$75K+.",{"experienceLevels":851},[852],{"id":197,"name":198,"description":420},{"type":11},{"type":11},[856,857,858,859,860,861,862,863,864,865],"B2B SaaS sales","Sales cycle management","Closing deals","Business development","Procurement software","Accounts payable software","Spend management","Digital transformation","Negotiation","Relationship building",[867,868,869,870],{"id":218,"name":655},{"id":218,"name":273},{"id":218,"name":589},{"id":149,"name":148},{"id":872,"title":873,"alternativeTitles":874,"slug":889,"jobPostId":872,"description":890,"isReformated":53,"applyUrl":891,"company":151,"companyOption":892,"locations":893,"listingDate":895,"listingSite":184,"isRemote":20,"requirements":896,"responsibilities":897,"status":187,"expiryDate":21,"isGoogleIndexed":53,"summary":898},"e6339296-6a9b-4d4a-9b7f-debc0ac71748","Technical Customer Support Advocate",[875,876,877,878,879,880,881,882,883,884,609,885,886,887,888],"SaaS Technical Support Specialist","Customer Success Engineer","Technical Account Manager","Software Support Engineer","Application Support Analyst","Client Technical Support Representative","Product Support Specialist","Customer Technical Consultant","Integration Support Specialist","Financial Technology Support Analyst","Technical Support Engineer (SaaS)","Customer Experience Specialist (Technical)","Software Troubleshooting Specialist","Client Onboarding Specialist (Technical)","technical-customer-support-advocate-e6339296-6a9b-4d4a-9b7f-debc0ac71748","Location Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Technical Customer Support Advocate\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>ABOUT THE ROLE\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Procurify is looking for a tech-savvy, empathetic, and curious person who is passionate about customer experience and support. You are a person with a knack for understanding how things work and are motivated by helping our customers achieve the best version of themselves.\u003C/p>\u003Cp style=\"min-height:1.5em\">As a valued member of our team, you'll build relationships internally and externally while advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>What you’ll be working on\u003C/strong>\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Support all inbound technical questions and best practices through chat, email, and video calls—your goal will be to provide an effortless, efficient user experience!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Follow through with each and every customer from problem to solution—never settle for seeing things less than end-to-end.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Be a customer advocate to ensure product feedback is passed to the product and engineering teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Identify, reproduce, and document bugs for the development team to address.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Be an expert with all of Procurify’s features and functionality, including integrations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Be a contributor to our knowledge base and a champion for self-serve resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Handle escalations and act as an expert on more advanced technical issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work as a cohesive team, think outside the box, and contribute to areas of the business to drive a better user experience and improve operational efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Take on project work outside of support tickets to help build a better user experience both internally and externally.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Write and edit Knowledge Base articles for product functionality.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>Who we’re looking for:\u003C/strong>\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">2-3 years of experience in a customer-facing role providing services and consulting on a variety of technical matters, preferably in a SaaS environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Confidence troubleshooting both web and mobile software applications.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Integration experience with NetSuite, Quickbooks Online, and Microsoft is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with card management, KYC processes, and fraud, as well as third-party global financial platforms like AirWallex, is also a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptional communicator with a demonstrable ability to make complex concepts easy for everyone to understand.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Naturally curious and driven to explore new things.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with and a demonstrable passion for advocating for customer needs to other internal teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">High level of emotional intelligence with the ability to resolve conflict and de-escalate escalations wherever they arise.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003C/h2>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>WHY PROCURIFY?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>Help us modernize spend management\u003C/strong>\u003C/h3>\u003Cp style=\"min-height:1.5em\">Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/press_release/procurify-raises-50m-series-c/\">\u003Cu>here\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>Be empowered to do your best work\u003C/strong>\u003C/h3>\u003Cp style=\"min-height:1.5em\">We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Flexible working:\u003C/strong> We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Unlimited responsible time off: \u003C/strong>Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Extended health benefits: \u003C/strong>We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Community initiatives:\u003C/strong> We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Stock options\u003C/strong>: Everyone has a chance to own a part of Procurify with our competitive stock program.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Base Salary Range:\u003C/strong> $61,500 - $77,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>Work with an amazing team\u003C/strong>\u003C/h3>\u003Cp style=\"min-height:1.5em\">We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>LEARN MORE\u003C/h2>\u003Cp style=\"min-height:1.5em\">Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Apply online today and let’s start a conversation.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">To learn more about Procurify, check out these resources:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Check out \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/testimonials\">\u003Cu>what our customers are saying about us\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Learn more about our \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.procurify.com/product/\">\u003Cu>procure-to-pay platform\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>","https://jobs.ashbyhq.com/procurify/306153d9-7fe0-4ef9-ad85-1955172bb3d7",{"id":150,"name":151,"urlSafeSlug":151,"logo":152},[894],{"city":21,"region":21,"country":29},"2025-09-11T07:18:00.154Z","Candidates should have 2-3 years of experience in a customer-facing role providing technical services and consulting, preferably in a SaaS environment. They must be confident troubleshooting web and mobile software applications and possess exceptional communication skills to explain complex concepts simply. Experience with integrations like NetSuite, Quickbooks Online, and Microsoft, as well as card management, KYC processes, fraud, and global financial platforms, are considered a plus. A naturally curious mindset, a passion for customer advocacy, and high emotional intelligence are also required.","The Technical Customer Support Advocate will handle all inbound technical questions and best practices via chat, email, and video calls, ensuring an efficient user experience from problem to solution. They will act as a customer advocate by passing product feedback to product and engineering teams, identify, reproduce, and document bugs, and become an expert in Procurify’s features, functionality, and integrations. Responsibilities also include contributing to the knowledge base, handling escalations, acting as an expert on advanced technical issues, collaborating with the team to drive better user experience and operational efficiency, and taking on project work to improve user experience. Additionally, they will write and edit Knowledge Base articles.",{"employment":899,"compensation":901,"experience":902,"visaSponsorship":906,"location":907,"skills":908,"industries":915},{"type":900},{"id":191,"name":192,"description":415},{"minAnnualSalary":21,"maxAnnualSalary":21,"currency":21,"details":21},{"experienceLevels":903},[904],{"id":745,"name":746,"description":905},"Build upon established skills and take on more responsibility.",{"type":11},{"type":11},[909,698,536,910,911,912,913,641,760,914],"Customer Support","Bug Identification","Knowledge Base Management","Escalation Handling","Product Feedback","Empathy",[916,917,918],{"id":218,"name":219},{"id":218,"name":221},{"id":218,"name":655},["Reactive",920],{"$ssite-config":921},{"env":922,"name":923,"url":924},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",927],{"company-Procurify":-1,"company-jobs-3c5a9d0c-3c82-4be0-a118-fbaa47581941-carousel":-1},"/company/Procurify",{}]