Senior Customer Success Business Partner

Italy

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Business Planning, AnalyticsIndustries

Requirements

Candidates must have proven experience managing enterprise customers with complex solutions in a Customer Success, Solution Consulting, Implementation, or Advisory capacity. Demonstrated ability to influence and build trust with senior stakeholders is required, along with comfort navigating complex organizations and managing multiple stakeholders. Exceptional communication, interpersonal, and presentation skills are essential, as is experience leading cross-functional teams. Strong time management and prioritization skills in a dynamic, high-growth environment are necessary. Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions is preferred, as are additional EMEA languages beyond English. A background in Finance, Accounting, Supply Chain, or Management Consulting is advantageous.

Responsibilities

The Senior Customer Success Business Partner will ensure successful adoption and measurable business outcomes for Anaplan solutions, acting as a trusted strategic advisor and single point of contact throughout the customer lifecycle. They will collaborate with internal teams to align customer success plans with account strategies, identify and manage risks and escalations, and educate customers on best practices. Building and maintaining strong executive relationships and facilitating connections with other Anaplan teams to deliver a seamless customer experience are key responsibilities.

Skills

Customer Success

Business Partnering

Strategic Advisory

Account Management

Customer Lifecycle Management

Implementation

Adoption

Expansion

Value Realization

Cross-functional Collaboration

Escalation Management

Customer Satisfaction

Business Objectives

Anaplan Platform

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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