Senior Customer Success Business Partner

Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Business Intelligence, SaaSIndustries

Requirements

Candidates must have proven experience managing enterprise customers with complex solutions in a Customer Success, Solution Consulting, Implementation, or Advisory capacity. Demonstrated ability to influence and build trust with senior stakeholders, comfort navigating complex organizations, and exceptional communication, interpersonal, and presentation skills are essential. Experience leading cross-functional teams, strong time management, and prioritization skills in a dynamic, high-growth environment are required. Preferred skills include experience with SaaS platforms and Enterprise Performance Management (EPM) solutions, fluency in English and German, and a background in Finance, Accounting, Supply Chain, or Management Consulting.

Responsibilities

The Senior Customer Success Business Partner will ensure successful adoption and measurable business outcomes for Anaplan solutions, acting as the trusted strategic advisor and single point of contact throughout the customer lifecycle. They will collaborate with internal teams to align customer success plans with account strategies, identify and manage risks and escalations, and educate customers on best practices. The role involves building strong executive relationships, facilitating connections with other Anaplan teams, and driving customer satisfaction and account expansion.

Skills

Customer Success

Strategic Advisory

Account Management

Business Development

Problem-Solving

Cross-functional Collaboration

Customer Relationship Management

Value Realization

Anaplan Platform

Salesforce

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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