Senior Consultant - Aderant Applications Management

Employment Type: Full-time Location Type: Fully Remote (UK, USA, Canada)

Position Overview

Harbor is seeking a Senior Consultant to join our Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant is responsible for ensuring successful client engagements and consistent client satisfaction through effective production issue resolution and continual improvement tasks. This role involves close collaboration with a diverse team of skilled individuals across various technical and professional backgrounds and multiple time zones. Providing an excellent customer experience is a core component of this position.

Responsibilities

• Provide application guidance to clients and collaborate with users to achieve their business needs.
• Analyze and resolve complex application and technical issues.
• Deliver new integrations and customizations, acting as both a technical resource for configuration and a functional resource working closely with client teams.
• Perform maintenance activities for client integrations, including troubleshooting and resolving issues.
• Stay current with application releases.
• Report back and collaborate with senior AMS management to address client or junior staff concerns.
• Provide mentorship and guidance to more junior team members.
• Contribute to the broader work of Applications Management Services, including:
  • Serving as the primary point of contact for clients, addressing concerns, and resolving issues.
  • Building trusted relationships with clients to effectively support long-term service and growth.
  • Ensuring services are delivered and client cases are updated according to service level agreements (SLAs).
  • Attending regular backlog review meetings.
  • Contributing to the team Knowledge Base.
  • Providing best practices guidance and solutions based on business needs.
  • Working with cross-functional teams to delegate work as needed.
  • Attending client meetings.

Requirements, Education, and Qualifications

• Education: Bachelor's degree in computer science, business administration, information systems, or an equivalent combination of experience and education.
• Experience:
  • 7+ years of related experience with responsibilities in Legal Technology or Professional Services products and services.
  • 5+ years of experience in a customer-facing role.
  • Advanced proficiency in writing Microsoft SQL Server queries and stored procedures, with a solid understanding of relational database structure and normalization.
  • SSRS reports/Power BI development experience.
  • Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML.
  • Experience with Aderant Design Studio.
  • Understanding of Power Automate or other low-code workflow platforms.
  • Understanding of data or file conveyance for Import/Export automation functions.
  • Experience with Powershell or other scripting languages.
  • .NET framework development experience.
  • Familiarity with Professional Service financial systems and accounting principles.
  • Intermediate level of experience with collaboration and project tracking tools (e.g., Jira and Confluence).
• Skills:
  • Strong analytical and problem-solving skills.
  • Effective communication skills (verbal and written) with technical, business, and management staff.
  • Ability to manage multiple deliverables in a fast-paced environment with shifting priorities.
  • Excellent interpersonal skills with the ability to develop strong working relationships with colleagues and clients.
  • Flexibility to adapt to change and learn new skillsets.

About Harbor

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists work alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowled...