Senior Clinical Strategy Manager, Clinical Product

Position Overview

• Location Type:
• Job Type: Senior Clinical Strategy Manager, Clinical Product
• Salary:

Headway's mission is to build a new mental health care system everyone can access. We have developed a software-enabled national network of providers that makes it easier for people to find therapists who accept insurance.

About Headway

Headway was founded in 2019 and has grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states. Our software supports these providers and has served over 1 million patients. We are a Series D company with over $325m in funding from prominent investors including a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation.

We are seeking individuals who want their time here to be the most meaningful experience of their career and help change mental healthcare for the better.

Role Description

As the Senior Clinical Strategy Manager for Clinical Product at Headway, you will be instrumental in shaping our digital products and platforms by integrating clinical expertise into the product development lifecycle. You will collaborate with Product, Clinical, and Customer Experience teams to ensure our tools are safe, compliant, and designed to enhance patient safety, clinical quality, and patient experience.

Your responsibilities will include bringing clinical insight, research, and patient feedback to inform product decisions, driving roadmap execution, documentation, and training. You will also support clinical quality initiatives, including incident and complaint investigations, and contribute to Headway’s quality improvement efforts.

This role demands strong collaboration, leadership, clear communication, and the ability to work both independently and within cross-functional teams. Your work will directly support our mission to create a best-in-class digital experience that empowers clinicians to deliver high-quality, effective, patient-centered care at scale.

Headway is the only tech-enabled behavioral health Managed Services Organization (MSO) built entirely on in-house software, uniquely positioned to transform the clinical experience. We currently support over 40,000 clinicians and hundreds of thousands of patients nationwide.

Ideal Candidate Profile

You will be a great fit for this role if you:

• Are a licensed clinician with 10+ years of post-graduate experience (PsyD, PhD, or equivalent) and possess strong experience in clinical quality, strategy, healthcare operations, or developing EHRs.
• Are a "quality guru" with a demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely includes experience in health plans, health systems, and/or value-based healthcare startups. You also have experience developing digital health products and/or electronic health records.
• Are a collaborator and communicator, eager and adept at working with product, operations, and sales teams to infuse clinical strategy across the organization.

Key Responsibilities

• Under the supervision of the Medical Director, support the expansion of Headway's digital product and platform.
• Collaborate with Headway's specialized product teams across provider, patient, payer, and billing domains to identify critical product initiatives, ensuring comprehensive clinical input is integrated throughout all stages of product development.
• Leverage clinical expertise to guide the Product team in developing and enhancing comprehensive processes that optimize patient care, patient safety, clinical quality, and experience on Headway's platform and technologies.
• Distill complex clinical processes and language to inform product development.