Quality & Safety Manager, Patient Safety & Risk Management

About Ro

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

About the Role

We’re looking for a Quality and Safety Manager with a focus on safety and risk management to support the increasing volume and complexity of clinical incidents, patient safety initiatives, and emerging risks across our platform. Reporting to the Associate Director of Patient Safety and Risk Management, you will be a key contributor to Ro’s patient safety program, responsible for managing event intake, conducting investigations, performing safety monitoring, and supporting high-priority projects tied to widespread or time-sensitive care delivery issues.

In this role, you will take a hands-on, detail-oriented approach to patient safety, owning critical but often behind-the-scenes tasks like auditing and incident investigation. At the same time, you will take a more strategic and visible lead in our risk management efforts, helping shape and operationalize Ro’s approach to clinical risk across new technologies, treatments, and care delivery initiatives.

This role requires strong analytical skills and the ability to translate data from incidents and safety initiatives into actionable insights that drive both immediate improvements and long-term impact. You will collaborate closely with cross-functional partners to manage and communicate adverse events, share risk evaluations, and support broader safety and risk mitigation efforts.

At Ro, you’ll help build technology that empowers individuals to live healthier lives—and equips providers to deliver exceptional care at scale.

What You'll Do

• Triage, investigate, and escalate clinical incidents reported by frontline staff; document findings, maintain accurate records, and facilitate feedback loops to ensure learning, accountability, and continuous improvement
• Assist in the coordination and response to large-scale patient safety events requiring rapid investigation and cross-functional collaboration
• Conduct targeted chart audits related to cautionary events and safety metrics to identify trends and areas for improvement
• Oversee and execute monitoring processes for potential side effects, supporting proactive pharmacovigilance
• Take a lead role in evaluating new clinical technologies, workflows, and treatment offerings to identify and quantify potential risks prior to implementation
• Facilitate prioritization of patient safety opportunities based on risk assessment and strategic alignment
• Drive forward team initiatives and contribute to larger cross-functional projects, with ownership of specific deliverables and outcomes
• Communicate identified risks clearly and effectively to cross-functional teams, enabling informed decision-making and appropriate mitigation strategies
• Support Ro’s participation in a Patient Safety Organization (PSO), including data submission and integration of learnings into safety strategy
• Analyze safety data and trends to generate insights that inform strategic decisions, operational improvements, and clinical best practices

What You’ll Bring to the Team

• BSN or equivalent years of experience
• Current RN licensure
• 5+ years of experience as an RN
• 1-2+ years of which are spent in virtual care (asynchronous is a