Senior Clinical Specialist, CRM - Richmond, VA at Abbott

Richmond, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, CardiovascularIndustries

Requirements

Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience required
Ability to become certified on SJMSC CRM products
A minimum of 6+ years increasingly responsible experience in the cardiac pacing and related industries
Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
Familiarity with cath lab and operating room procedures and protocol
Demonstrated advanced knowledge of cardiac pacing systems
Ability to apply engineering skills and abilities to interpret and solve complex clinical problems
Comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines
Ability to concentrate on detail and work independently
Ability to work effectively with engineers, technical specialists, vendors, and customers

Responsibilities

Provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products
Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness
Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager
Acts as a senior clinical interface between the medical community and the business
Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly
Identifies, reports and advises of customer needs, product performance and potential sales opportunities to sales representatives/directors and/or management to influence sales growth and service of account
Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis
Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends and players
Develops, leads and/or facilitates trainings and other programs on CRM products to healthcare professionals
Provides insight, guidance, and feedback to management on market feedback and components of next generation of products
Provides regional CRM implant case coverage and additional back-up support to CRM Sales Representatives in the following areas: Sales support, Regional training seminars, Clinical studies/data collection, Trouble shooting and new product in-service training to physicians, nurses, and sales representatives
Mentors and provides leadership for less experienced Clinical Specialists
Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management

Skills

Key technologies and capabilities for this role

CRMCardiac Rhythm ManagementMedical DevicesClinical SupportTechnical SupportSales SupportPhysician TrainingArrhythmia TreatmentField SupportCustomer Relationship Management

Questions & Answers

Common questions about this position

What is the work location for this Senior Clinical Specialist role?

The position is based in Richmond, VA.

What are the key responsibilities of this role?

The role involves providing advanced engineering, sales, educational, and technical support for CRM products, acting as a senior clinical interface, building customer relationships, offering case coverage, and mentoring less experienced specialists.

What skills and experience are required for this position?

Candidates need technical proficiencies at the experienced level of Clinical Specialists, thorough command of all CRM products, ability to build credible business relationships, independent judgment, and skills in engineering, sales, education, and clinical support.

Is remote work an option for this job?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees