[Remote] Vendor Management Specialist at HoYoverse

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, EntertainmentIndustries

Requirements

Recent graduate (Class of 2024/2025) or graduated within one year, holding a Bachelor's degree or higher
Strong interest in the gaming industry, operations management, customer service, or content safety
Strong data sensitivity and analytical skills; able to spot issues from data and eager to learn how to turn findings into clear action plans. Proficiency in SQL or experience with data tools is a plus
Excellent coordination and communication skills with a hands-on, "get-things-done" mentality and strong execution
Organized, adaptable, and responsible, with a genuine passion for player experience and community well-being
High learning agility and adaptability; able to thrive and grow quickly in a fast-paced, high-change environment and work well under pressure
Relevant internship experience is a plus (e.g., data analysis, project management, operations support, BPO industry)
Industry background in tech, e-commerce, gaming, or other fast-paced sectors is preferred
Fluency in both English and Mandarin (written and spoken) is highly preferred to coordinate with regional teams and vendors

Responsibilities

Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination
Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Help prepare weekly and monthly review reports with data summaries and key insights
Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement
Work with internal QA and Training teams to review audits, find performance gaps, and follow up on improvement actions. Join calibration and feedback meetings to keep service tone and moderation standards consistent
Coordinate with internal teams (CS, CM, Product, Localization, Policy) on workflow updates, documentation, and operational needs
Support new process launches, testing, and tool rollouts to ensure vendors are aligned with HoYoverse standards
Ensure vendors follow data protection, security, and ethical moderation policies. Escalate risks when needed and keep records of communications, reports, and process updates

Skills

Key technologies and capabilities for this role

Vendor ManagementBPO CoordinationSLA TrackingPerformance ReportingData AnalysisQA CollaborationTrend AnalysisCompliance MonitoringAudit ReviewCustomer Service OperationsContent Moderation

Questions & Answers

Common questions about this position

What qualifications are required for the Vendor Management Specialist role?

Candidates must be recent graduates (Class of 2024/2025) or graduated within one year, holding a Bachelor's degree or higher.

What skills are needed for this position?

Strong data sensitivity and analytical skills are required, with proficiency in SQL or experience with data tools as a plus. Excellent coordination and communication skills are also essential, along with a strong interest in the gaming industry, operations management, customer service, or content safety.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at HoYoverse?

HoYoverse emphasizes community at the heart of everything they do, fostering an enthusiastic and inclusive global community that encourages fans to share their passion for ACG through creativity and skills.

HoYoverse

Creates immersive games and digital content

About HoYoverse

HoYoverse creates engaging virtual world experiences through its popular games like Genshin Impact and Honkai Impact 3rd. These games feature captivating stories, complex gameplay, and impressive graphics. Players can download and play these games for free, but they have the option to purchase in-game items to enhance their experience. This free-to-play model helps keep players engaged and encourages spending. In addition to gaming, HoYoverse produces animations, comics, music, and merchandise based on its game characters, which helps build a loyal fan base and creates additional revenue. Unlike many competitors, HoYoverse focuses on a diverse range of digital content and community engagement through platforms like HoYoLAB. The company's goal is to continuously improve its virtual worlds and maintain a strong presence in the gaming industry.

None, IndonesiaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Entertainment, GamingIndustries

1,001-5,000Employees

Risks

Competition from companies like NetEase and Tencent is intensifying in Asia.

Gacha mechanics in games may lead to player backlash due to gambling concerns.

Intellectual property theft risks exist in regions with weak IP laws.

Differentiation

HoYoverse excels in creating immersive virtual worlds with rich storytelling.

The company offers a diverse range of products beyond gaming, including animations and music.

HoYoverse's free-to-play model with in-game purchases is highly lucrative.

Upsides

Collaborations with tech companies like UGREEN enhance brand visibility and innovation.

New game updates and characters drive player re-engagement and boost revenue.

Partnerships with artists for soundtracks attract new audiences and cultural impact.

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