Senior Client Delivery Lead

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Kraken is a technology company focused on creating a smart, sustainable energy system. They develop an operating system for energy that is transforming the industry, optimizing renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences. They are currently supporting European clients through their technology transformation journeys, focusing on long-term migration projects. The role involves managing a tech domain (billing, finance, comms, etc.) for client projects, working in partnership with Kraken’s technology and operational teams, and the client, to deliver results. The Senior Client Delivery Lead will bring technology, people, and processes together to innovate improvements for clients and support them in adapting to Kraken’s development style.

Requirements

• Strong understanding of energy industry technologies and concepts.
• Experience managing client relationships and delivering technology solutions.
• Ability to work in partnership with both internal and external teams.
• Excellent communication and problem-solving skills.
• Knowledge of billing, finance, and/or communications systems is beneficial.

Responsibilities

• Managing the relationship with client counterparts (product owners, business owners).
• Serving as the first point of contact for tech development and the escalation/resolution point for client issues.
• Acting as the knowledge base for how Kraken works.
• Refining solutions to leverage existing and new Kraken capabilities.
• Working closely with Kraken’s product managers and developers to request development needs.
• Supporting clients in adapting to ways of working aligned with Kraken’s development style.

Application Instructions

• Not specified.

Company Information

• Company: Kraken
• Industry: Energy Technology
• Description: Kraken develops an AI-driven platform for energy management, optimizing resources and delivering cost-effective customer experiences. They have been licensing Kraken for over 4 years, transforming businesses through technology migration and operating model changes.