Client Lead Manager
HalbornSalary not specified
- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy TechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field, along with a minimum of 7 years of experience in client delivery leadership roles, demonstrating a strong understanding of technology transformation and business operations. Experience in the energy industry or a related sector is highly desirable, and familiarity with Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications platforms is beneficial.
Responsibilities
The Senior Client Delivery Lead will manage client relationships, serving as the primary point of contact for technology development and issue resolution. They will collaborate with Kraken’s technology and operational teams, as well as client counterparts, to deliver solutions aligned with project or business needs. The role involves understanding client requirements, refining solutions, supporting client adaptation to Kraken’s development style, and working closely with product managers and developers to request development needs. Furthermore, the Lead will act as a knowledge base for Kraken’s capabilities and assist clients in leveraging existing and new functionality.
Skills
Energy industry technologies
Client relationship management
Technology solutions delivery
Communication
Problem-solving
Billing systems
Finance systems
Communications systems
Kraken
Cryptocurrency exchange for buying and trading
About Kraken
Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$108.5MTotal Funding
SERIES_CCompany Stage
Crypto & Web3, Financial ServicesIndustries
501-1,000Employees