Keywords Studios

Senior Business Development Manager

Romania

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Video Games, Gaming, EntertainmentIndustries

Senior Business Development Manager - Player Engagement (EMEA)

Employment Type: Full-time Location Type: Remote (Europe - Poland, Romania, Spain, UK) Salary: Not Specified

Position Overview

Keywords Studios is seeking a dynamic and tech-savvy Senior Business Development Manager to spearhead the expansion of our Player Engagement services across the EMEA region. This strategic role is ideal for a sales leader with a proven history in SaaS, customer experience solutions, and AI-driven technologies. You will collaborate with cross-functional teams to drive the adoption of our support services, enabling clients to enhance and scale their player experiences. Join us to shape the future of player experience!

Requirements

Key Skills and Responsibilities:

  • Leadership:
    • Lead complex, consultative sales cycles by identifying client challenges and aligning solutions for measurable, long-term impact.
    • Develop and execute go-to-market strategies for emerging technologies and services, focusing on high-growth gaming and digital entertainment clients.
    • Collaborate with Solutions Architects, product teams, and central functions to design tailored offerings integrating human support, AI, and automation.
  • Analytics:
    • Leverage data-driven insights for accurate pipeline forecasting, KPI monitoring, and sales performance optimization.
  • Communication:
    • Build and nurture trusted relationships with senior stakeholders, acting as a strategic advisor on player support, customer experience, and community engagement innovation.
    • Represent Keywords Studios at industry events, conferences, and client meetings to showcase capabilities and generate qualified business opportunities.
  • Business Growth:
    • Drive new business growth across the Player Engagement portfolio, including AI-powered support platforms, automation tools, community management, player safety, and related technology services.

Qualifications:

  • 5+ years of experience in B2B sales, with a strong track record in SaaS, Customer Experience (CX), or gaming technology sectors.
  • Demonstrated success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders.
  • Proven experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors.
  • Strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts.
  • Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies (e.g., chatbots, NLP, predictive analytics).
  • Experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact.
  • Solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments.
  • Ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives.

Company Information

Since 1998, Keywords Studios has been dedicated to reshaping how players interact with their favorite games. We have grown into a global team of over 12,000 professionals across 70+ studios in 26 countries. We offer a wide range of solutions to video game developers and publishers, including art, audio, testing, localization, and Player Engagement. Our Player Engagement service line is one of the fastest-growing at Keywords Studios, providing technical support, community management, and trust & safety services for AAA and indie studios. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Skills

Business Development
SaaS
Customer Experience
AI
Sales
Go-to-market Strategy
Gaming
Digital Entertainment
Consultative Sales

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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