Senior BPO Technology Leadership Professional

San Antonio, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Business Process Outsourcing, Information TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, along with over 5 years of IT leadership experience in BPO, contact center, or shared services environments. A strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), enterprise architecture, automation tools, and digital transformation technologies is required, as are excellent communication, stakeholder engagement, and team leadership skills. Preferred qualifications include a Master's degree, ITIL or PMP/Agile certifications, experience with RPA platforms, and familiarity with compliance standards like GDPR, HIPAA, SOC 2, and ISO 27001.

Responsibilities

The Senior BPO Technology Leadership Professional will drive strategic technology initiatives for BPO operations, overseeing the design, implementation, and optimization of IT solutions. Responsibilities include managing global IT operations, service delivery, and vendor ecosystems, ensuring high availability, scalability, and compliance with SLAs and regulatory requirements. This role involves collaborating with stakeholders to align technology strategies with business goals, driving automation and digital transformation, managing vendor relationships, and ensuring robust cybersecurity and risk management practices. Additionally, the professional will lead cross-functional teams on complex technology projects, monitor KPIs, develop IT governance frameworks, and stay abreast of emerging technologies.

Skills

BPO Technology

IT Service Management

Automation

Cloud Technologies

Global Delivery Models

Vendor Management

Stakeholder Management

Operational Leadership

Cybersecurity

Data Privacy

Risk Management

AI/ML Integration

Digital Transformation

IT Governance

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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