Salesforce Application Support Specialist

Remote

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$70,000 – $80,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, BeveragesIndustries

Requirements

A Bachelor's degree in Information Technology, Business Administration, or a related field is preferred. Candidates should have at least 2 years of experience in a help desk, customer support, or technical support role. A minimum of 1 year of experience working with Salesforce in an administrative or support capacity is required. Previous experience in a help desk or application support role, particularly supporting remote sales teams, is highly desirable. Hands-on experience with Zendesk and Salesforce platforms is a plus. Strong problem-solving skills and a continuous improvement mindset are essential. Excellent written and verbal communication skills are necessary. Experience working within a ticketing system and meeting SLA requirements is needed. The ability to work independently in a remote environment is also required.

Responsibilities

The Salesforce Application Support Specialist will provide first-line support to a remote sales team of over 200 users, ensuring timely and effective issue resolution. This includes offering support for the Salesforce Consumer Goods Mobile app, assisting users with functionality, and troubleshooting problems. The role involves utilizing Zendesk to manage, track, and resolve support tickets, adhering to established SLAs. Responsibilities also include monitoring recurring issues, providing feedback to the development team for application improvements, and developing and maintaining comprehensive documentation such as user guides and FAQs. Additionally, the specialist will create and record training videos, conduct training sessions for new features, and ensure users are equipped to utilize the latest tools and updates.

Skills

Salesforce

Salesforce Consumer Goods Mobile app

Zendesk

Troubleshooting

User Support

Technical Support

Problem-Solving

Communication

Botanic Tonics

Wellness tonic made from kava and plants

About Botanic Tonics

Botanic Tonics offers a wellness tonic that serves as a healthy alternative to alcohol. The tonic is made from kava and other ancient plants sourced from the South Pacific and Southeast Asia, which are known for their relaxing and productivity-enhancing effects. This product is aimed at health-conscious consumers who want to relax and socialize without the negative impacts of alcohol. Unlike many competitors, Botanic Tonics focuses on direct-to-consumer sales through their website, allowing customers to purchase the tonic in various quantities, subscribe for regular deliveries, or buy in bulk. The company emphasizes customer testimonials and word-of-mouth marketing to promote its products. The goal of Botanic Tonics is to provide a natural beverage option that supports relaxation and social interactions.

Santa Monica, CaliforniaHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Healthcare, Consumer GoodsIndustries

51-200Employees