Zimperium

Customer Support Engineer - Mobile Apps & Cybersecurity (Dallas Based - Hybrid)

United States

Zimperium Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Mobile Security, Enterprise SecurityIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 3 years of experience in technical support, preferably within the mobile application or cybersecurity industry. Strong technical skills and an analytical mindset are required, along with the ability to research, diagnose, and resolve customer issues effectively. Understanding of mobile application security is considered an added advantage.

Responsibilities

As a Customer Support Engineer, the individual will provide technical support for Android applications, collaborate with cross-functional teams to troubleshoot complex issues, develop and maintain technical documentation, and ensure customer satisfaction through timely updates and resolution of reported issues within defined SLAs. They will also stay updated with the latest advancements in mobile platforms and integrate innovative approaches for competitive advantage.

Skills

Technical support
Android
Mobile application security
Troubleshooting
Documentation
Customer service
Collaboration
Analytical skills

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Key Metrics

Dallas, TexasHeadquarters
2010Year Founded
$70.1MTotal Funding
BUYOUTCompany Stage
Consulting, CybersecurityIndustries
201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.
Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.
Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.
The company provides real-time threat detection and mitigation for iOS and Android devices.
Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.
Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.
Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

Land your dream remote job 3x faster with AI