Customer Support Engineer - Mobile Apps & Cybersecurity (Dallas Based - Hybrid)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Mobile Security, Enterprise SecurityIndustries

Position Overview

Location Type: Hybrid (Dallas, Texas)
Job Type: Full Time
Salary: (Salary not provided in the text)
Company: Zimperium®

Zimperium® is an industry leader in enterprise mobile security. They offer a complete mobile threat defense system that provides real-time, on-device protection against mobile cyberattacks and malware. This role focuses on supporting customers using their Mobile Application Protection solution. The ideal candidate is self-driven, takes accountability for customer satisfaction, and possesses strong technical and analytical skills.

Requirements

Strong technical skills
Analytical mindset
Ability to research, diagnose, and resolve customer issues
Understanding of mobile application security (an added advantage)
Ability to collaborate with product and engineering teams

Responsibilities

Provide technical support for Android applications, identifying and resolving issues in a timely manner.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Maintain a high level of customer satisfaction through timely updates and ensuring problems are resolved within Zimperium defined SLAs.
Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support.
Integrating innovative approaches for sustained competitive advantage.

Application Instructions

(Application instructions not provided in the text)

Skills

Technical support

Android

Mobile application security

Troubleshooting

Documentation

Customer service

Collaboration

Analytical skills

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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