[Remote] Manager, Sales Operations Support at RPS North America

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Business SupportIndustries

Requirements

Bachelor’s degree in business administration, Sales, Marketing, or a related field
3-5 years of leadership experience
Comprehensive understanding of standard quote to cash business processes
Strong working knowledge of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems (Zendesk, ServiceNow, etc.)
5+ years of experience with quote-to-cash workflow for consulting services, managed services, software as a service (SaaS), and infrastructure solutions
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

Responsibilities

Lead a team of Sales Operations Support Specialists which supports NRI’s Account Executives by providing client-facing quotes, booking orders, and addressing post-sales requests as appropriate
Coach Sales Operations Support Specialists on NRI and partner business processes and answer day to day questions
Distribute incoming requests in service request management system, ensuring appropriate and efficient division of labor, meeting service level agreements (SLAs)
Proactively review and escalate aging requests to ensure SLA compliance
Coordinate time off requests and coverage for team members, ensuring adequate coverage for business operations
Ensure new orders are booking accurately and based on complete required information according to NRI standard business processes, and according to SLAs
Coordinate month end booking process, ensuring that all targeted orders are booked on time
Address initial escalation requests from internal and external clients including Sales, Application Solution and Design (presales engineering), and Finance teams, both for old business and new business
Assist Sales Operations Support Specialists in directing out of scope requests to appropriate Core or partner teams to ensure requests are addressed
Continually looking for ways to maximize efficiency and better meet the needs of the clients, recommending process improvements and assisting in change management activities associated with business process changes that impact the team
Attend both internal and external meetings as needed (typically via Microsoft Teams or Cisco Webex with camera on)
Participate in online training sessions provided by our key partners as appropriate
Represent and deliver on NRI goals, mission and values

Skills

Key technologies and capabilities for this role

Sales OperationsProcess OptimizationData AnalysisTeam LeadershipClient CommunicationTime ManagementEscalation ManagementSLA Compliance

Questions & Answers

Common questions about this position

What is the salary range for the Manager, Sales Operations Support role?

The salary range is $80,000 - $92,000 a year. In addition to base salary, this role includes other compensation elements.

Is this a remote position, or is there an office requirement?

This information is not specified in the job description.

What skills and experience are required for this position?

Required qualifications include a Bachelor’s degree in business administration, Sales, Marketing, or related field, 3-5 years of leadership experience, excellent communication skills, strong knowledge of Salesforce (including Service Cloud and CPQ), and 5+ years with quote-to-cash workflows.

What does the team structure look like for this role?

The role involves leading a team of Sales Operations Support Specialists who support Account Executives with client-facing quotes, booking orders, and post-sales requests.

What makes a strong candidate for this Manager, Sales Operations Support position?

Strong candidates will have 3-5 years of leadership experience, deep expertise in Salesforce and quote-to-cash processes, excellent analytical and process management skills, and a track record in optimizing sales operations.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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