\u003Cbr />Why waste effort trying to quiet the noise when you can tune into it, to hear the one voice that matters? We believe choosing to engage with the here and now is more fulfilling. It makes us feel good, enriches our lives, and brings out our best selves.\u003Cbr />\u003Cbr />Be Present. Be You. When you can truly be there, you feel free.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Overview\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">The Salesforce Application Support Specialist will be responsible for providing front-line support to users of the Salesforce platform. This role involves diagnosing, troubleshooting, and resolving issues related to Salesforce, as well as assisting with user training and documentation. The ideal candidate will have a strong understanding of Salesforce features, functionality, and best practices, combined with excellent communication and problem-solving skills.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide first-line support for our 200+ remote sales team, ensuring timely and effective resolution of issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Offer support for our Salesforce Consumer Goods Mobile app, assisting users with functionality and troubleshooting.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Utilize Zendesk to manage, track, and resolve support tickets, adhering to established SLAs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor recurring issues and provide feedback to the development team for continuous improvement of the mobile application.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and maintain comprehensive documentation, including user guides and FAQs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Create and record training videos to assist users in navigating the Salesforce CG Mobile app and other related tools.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct training sessions for the sales team when new features are released, ensuring they are well-equipped to utilize the latest tools and updates.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong> \u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Requirements:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Bachelor's degree in Information Technology, Business Administration, or a related field is preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">2+ years of experience in a help desk, customer support, or technical support role.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">1+ years of experience working with Salesforce in an administrative or support capacity.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Previous experience in a help desk or application support role, particularly in supporting remote sales teams, is highly desirable.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Hands-on experience with Zendesk and Salesforce platforms is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong problem-solving skills and a continuous improvement mindset, with the ability to identify trends and suggest enhancements.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent communication skills, both written and verbal, with a focus on creating clear and user-friendly documentation and training materials.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience working within a ticketing system and meeting or exceeding SLA requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Self-motivated and able to work independently in a remote environment.\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>\u003Cem>\u003Cstrong>Benefits Overview: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule.\u003C/strong>\u003C/em>\u003C/h3>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cem>Botanic Tonics is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Botanic Tonics reserves the right to defer or close a vacancy at any time.\u003C/em>\u003C/h3>","https://jobs.ashbyhq.com/botanictonics/47ad7696-6589-44b1-aded-59169c4c70e1",{"id":49,"name":50,"urlSafeSlug":80,"logo":51},[148],{"city":7,"region":7,"country":149},"Remote","2025-09-18T07:18:12.64Z","A Bachelor's degree in Information Technology, Business Administration, or a related field is preferred. Candidates should have at least 2 years of experience in a help desk, customer support, or technical support role. A minimum of 1 year of experience working with Salesforce in an administrative or support capacity is required. Previous experience in a help desk or application support role, particularly supporting remote sales teams, is highly desirable. Hands-on experience with Zendesk and Salesforce platforms is a plus. Strong problem-solving skills and a continuous improvement mindset are essential. Excellent written and verbal communication skills are necessary. Experience working within a ticketing system and meeting SLA requirements is needed. The ability to work independently in a remote environment is also required.","The Salesforce Application Support Specialist will provide first-line support to a remote sales team of over 200 users, ensuring timely and effective issue resolution. This includes offering support for the Salesforce Consumer Goods Mobile app, assisting users with functionality, and troubleshooting problems. The role involves utilizing Zendesk to manage, track, and resolve support tickets, adhering to established SLAs. Responsibilities also include monitoring recurring issues, providing feedback to the development team for application improvements, and developing and maintaining comprehensive documentation such as user guides and FAQs. Additionally, the specialist will create and record training videos, conduct training sessions for new features, and ensure users are equipped to utilize the latest tools and updates.",{"employment":154,"compensation":157,"experience":160,"visaSponsorship":168,"location":169,"skills":170,"industries":179},{"type":155},{"id":92,"name":93,"description":156},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":158,"maxAnnualSalary":159,"currency":97,"details":7},70000,80000,{"experienceLevels":161},[162,166],{"id":163,"name":164,"description":165},"6d29fb0e-c389-4488-940b-7ca93a9f10bb","Junior (1 to 2 years)","Gain initial job experience and develop your skills.",{"id":101,"name":102,"description":167},"Build upon established skills and take on more responsibility.",{"type":11},{"type":11},[171,172,173,174,175,176,177,178],"Salesforce","Salesforce Consumer Goods Mobile app","Zendesk","Troubleshooting","User Support","Technical Support","Problem-Solving","Communication",[180,181],{"id":48,"name":47},{"id":119,"name":120},["Reactive",183],{"$ssite-config":184},{"env":185,"name":186,"url":187},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",190],{"company-Botanic-Tonics":-1,"company-jobs-b297c74a-98b8-4515-b0db-9be782dd04fc-carousel":-1},"/company/Botanic-Tonics",{}]