Sales Representative (RVA)

Position Overview

• Location Type: Remote
• Job Type: Not specified
• Salary: Not specified
• Job Title: Sales Representative (RVA)
• Location: Remote
• Work Hours: 9:00 AM – 5:00 PM (New York Time)

This role is ideal for a dedicated, soft-spoken, and polite male Sales Representative based in the Philippines. The position requires excellent communication skills, a humble and service-driven attitude, and the ability to engage in meaningful conversations with customers. The role involves handling both inbound (50%) and outbound (50%) calls, assisting customers, conducting follow-ups, and ensuring a smooth and accurate sales process.

Requirements

• Excellent Spoken English: Must have correct American intonation and pronunciation, especially in verbs and nouns.
• Conversational English: Ability to carry in-depth, natural conversations in English – not just formal business talk.
• Demeanor: Polite, humble, and soft-spoken demeanor – able to serve with a smile even over the phone.
• Listening Skills: Strong listening skills and a customer-first attitude.
• Math Skills: Comfortable with math and numbers to avoid errors during the sales process.
• Computer Skills: Good computer skills, experience using CRMs, and familiarity with the Windows environment.
• Workspace: Stable internet connection and a quiet, distraction-free workspace (little to no animal/background noise).
• Speed & Detail: Fast, reliable, and detail-oriented.
• Time Zone: Willingness to work during US Eastern hours.
• Overtime: Willingness to do overtime (paid per hour).

Responsibilities

• Phone Engagement: Engage with customers over the phone (50% inbound, 50% outbound calls).
• Follow-Up: Follow up on customer inquiries, orders, and requests with professionalism and patience.
• Customer Service: Provide efficient and accurate service while offering a friendly and approachable experience.
• Call Etiquette: Maintain proper call etiquette, showing empathy, attentiveness, and clarity.
• Data Management: Accurately manage and calculate sales data – ensuring there are no errors in orders or amounts.
• CRM & Tools: Use CRM and internal tools for documentation and follow-ups.
• Team Coordination: Coordinate with internal teams for order updates and customer needs.
• Schedule Adherence: Adhere to a fixed schedule aligned with New York business hours (9:30 AM – 6:30 PM NY time).

Technical Requirements

• Computer/Laptop: A reliable Windows computer/laptop.
• Internet Connection: Excellent internet connection (wired connection preferred).
• Home Office Setup: Quiet home office setup with a headset and clear audio quality.

Additional Details

• Employment Type: Remote
• Workplace: Remote
• Language: English (en)
• Department: Not specified
• Published: 2025-04-23
• Remote: Yes