[Remote] Salesforce Administrator at Newsela

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Technology, SaaSIndustries

Requirements

2+ years experience managing Salesforce instances, projects, and initiatives
Working administrator-level knowledge of Salesforce (Sales, Service, and CPQ), including workflow rules and advanced formulas, release management, data migration and cleansing, and managing multiple development environments
Demonstrated success managing projects from end to end (scoping, requirements gathering, design, development, and deployment)
Ability to learn systems and new tools by testing functionality and evaluating setup
Ability to speak to quality assurance steps to ensure work is free of issues
(Nice to have) Experience administering enterprise sales and customer success tools such as Outreach, Gainsight, FormAssembly, and Highspot
(Plus) Salesforce Administrator, CPQ Administrator, or Service Cloud certifications

Responsibilities

Own aspects of the SFDC instance related to end-to-end sales, customer success, and customer support journey
Optimize sales motions and internal customer experience by enhancing tools, processes, and data
Design, configure, and deploy innovative solutions in SFDC and other tools in the Sales tech stack
Manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks to ensure business continuity and growth
Collaborate with Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute deliverables
Serve as functional owner of SFDC Sales, Service, and CPQ components
Work with business stakeholders, project managers, and analysts to understand business needs and transform them into functional and technical requirements
Act as a trusted advisor to maximize benefits from SFDC and other Sales and Customer Success tools and shape the evolution of the Sales and Support Tech stack

Skills

Key technologies and capabilities for this role

SalesforceSFDCSales CloudService CloudCPQSalesforce AdministrationConfigurationAutomationData ManagementRequirements Gathering

Questions & Answers

Common questions about this position

What experience is required for the Salesforce Administrator role?

Candidates need 2+ years of experience managing Salesforce instances, projects, and initiatives, with administrator-level knowledge of Salesforce Sales, Service, and CPQ, including workflow rules, advanced formulas, release management, data migration, cleansing, and managing multiple development environments.

What does the team structure look like for this position?

You'll report to the Manager of Customer Optimization Technology and be part of a team including training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Salesforce Administrator role?

Strong candidates have demonstrated success managing projects end-to-end from scoping and requirements gathering to design, development, and deployment, can learn new systems quickly through testing, and follow quality assurance steps to ensure issue-free work.

Newsela

Provides tailored educational content for K-12

About Newsela

Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.

New York City, New YorkHeadquarters

2013Year Founded

$167.5MTotal Funding

SERIES_DCompany Stage

EducationIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

Pet insurance

Work from home

Parental leave

Flexible PTO

Inclusive experiences

Professional development

Risks

Partnerships with controversial content providers may lead to backlash and affect market reach.

Recent layoffs could indicate financial instability or restructuring challenges.

New CEO Pep Carrera may lead to strategic shifts disrupting client relationships.

Differentiation

Newsela offers content at five reading levels, catering to diverse student needs.

The platform integrates with Learning Management Systems for seamless educational content delivery.

Newsela's partnerships enhance its content library, supporting social-emotional learning initiatives.

Upsides

Increased demand for personalized learning tools boosts Newsela's growth potential.

The acquisition of Formative enhances Newsela's real-time assessment capabilities.

Hybrid learning models increase demand for Newsela's flexible digital content.

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