[Remote] Deal Desk Manager at Chronosphere

United States

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$154,700 – $182,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Observability, SaaSIndustries

Requirements

6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Finance at a SaaS B2B tech company, with 1+ year at an early stage (Series A-D) SaaS B2B tech startup, or small team within a larger company
Proven experience supporting enterprise sales cycles and large, complex, bespoke deals
Deep understanding of SaaS metrics and business models, including ARR, discounting, and renewal management
Proficiency in Excel
Familiarity with sales and legal processes tied to data protection, security SLAs, and procurement compliance
Experience with Salesforce CRM

Responsibilities

Act as a point of contact for account executives to expedite deal processes, reducing sales cycle time and improving deal efficiency
Support the Sales teams on the full deal lifecycle for new sales, renewals, and upsells, ensuring that deals are structured for success and compliance
Support the Sales teams on complex or non-standard deals, offering guidance on contract terms, pricing models, and negotiation tactics
Review and validate contracts, order forms, and quotes, ensuring accuracy and adherence to internal policies
Serve as the subject matter expert on pricing, discounting, term structuring, and commercial approvals for key customers with the strategy team
Develop and manage the deal approval process, ensuring timely review by relevant stakeholders
Implement a structured process for approvals, providing transparency and consistency across the organization
Collaborate with legal, finance, product, account management teams to assess non-standard terms, manage risks, and address customer requirements
Help build a scalable deal desk framework and governance model
Identify opportunities to improve deal desk processes, tools, and workflows to enhance deal velocity and reduce bottlenecks
Work on implementing automation tools or CRM optimizations to streamline the deal desk’s operations
Train Sales and Account Manager teams on deal processes and tools

Skills

Deal Desk

Contract Negotiation

Sales Operations

Revenue Operations

GTM Strategy

Compliance

Stakeholder Management

Deal Execution

Sales Support

Cross-functional Collaboration

Chronosphere

Cloud-native infrastructure and application monitoring

About Chronosphere

Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.

New York City, New YorkHeadquarters

2019Year Founded

$359.3MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive Salary

Stock Options

Medical, Dental, Vision

Flexible PTO

Training & Career Growth

Flexible Work Enviroment

Commuter Benefits

Free Lunches

Risks

Emerging startups like Marqo increase competition in the observability space.

Integrating Calyptia may pose operational challenges and affect service quality.

Reliance on partnerships like CrowdStrike could risk disruptions in service.

Differentiation

Chronosphere uniquely integrates security features with observability through its CrowdStrike partnership.

The acquisition of Calyptia enhances Chronosphere's data pipeline capabilities for large-scale observability.

Chronosphere's platform reduces on-call pages by up to 90%, improving team productivity.

Upsides

Growing demand for cloud-native solutions boosts Chronosphere's market potential.

AI-driven observability tools enhance Chronosphere's value proposition by predicting and preventing issues.

FinOps practices increase demand for cost-effective observability, aligning with Chronosphere's offerings.

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