[Remote] Operations Manager, Process Innovation at Alma

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred
Proven experience executing complex strategic and operational initiatives with strong business acumen
Self-directed, able to take ambiguous goals and shape them into structured work plans without heavy oversight
Curious about new technologies (like automation and AI) and creative in identifying how they can be applied to solve operational challenges
Deep understanding of business and financial principles
Track record of driving results in fast-paced, dynamic environments
A team player who can roll up their sleeves to support the team creatively

Responsibilities

Launch and lead high-impact projects—from discovery through implementation—driving process improvements, new initiatives, and customer experience enhancements, with the judgment to know when to pull in expertise and when to drive forward autonomously
Define success metrics for initiatives, monitor performance, and identify when to adjust priorities and approaches based on data and results
Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
Drive organization-wide strategic initiatives and lead resolution of high-priority escalations by influencing cross-functional stakeholders and aligning teams without direct management authority
Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained
Act as a bridge between Product and Delivery, supporting new product releases by creating and maintaining SOPs, surfacing operational insights to inform product decisions, and ensuring smooth adoption and execution across delivery teams

Skills

Key technologies and capabilities for this role

Process ImprovementWorkflow DesignOperational ConsultingCross-functional CollaborationBusiness IntelligenceProduct EngineeringStakeholder ManagementScalable Operations

Questions & Answers

Common questions about this position

What salary or compensation does this role offer?

This information is not specified in the job description.

Is this Operations Manager role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Operations Manager, Process Innovation role?

The role requires a bias towards action, a strong sense of ownership, ability to thrive in ambiguous situations, and experience driving cross-functional projects through to completion.

What is the team structure for this position?

The role reports to the Sr. Director of Process Innovation and involves working closely with Core Ops teams, Business Intelligence, Product Engineering, and operational leaders across the organization.

What makes a strong candidate for this Operations Manager role?

A strong candidate is mission-driven, hard-working, passionate about affordable mental health care, excited by entrepreneurial challenges, and skilled at leading high-impact projects from discovery to implementation while influencing cross-functional stakeholders.

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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