Sales Operations Analyst at Snyk

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Sharp analytical skills and an “insight-ready” mindset—you don’t just report the data, you generate insights and provide business recommendations
Ability to build strong relationships with a broad set of stakeholders that have diverse interests
Experience in program management and comfort multitasking and prioritizing in a fast-paced environment
Self-starter who can work independently with minimal supervision
At least 4 years of experience working with a SaaS or a technology company in an operational role
Exceptional problem-solver, with a demonstrated ability to analyze complex problems and develop solutions

Responsibilities

Create and deliver weekly operations reports and capacity forecasts, specifically focused on the performance of the professional services, customer success, and renewals teams
Track, analyze, and report on post-sales key performance indicators (KPIs) for implementation activities, renewals, and customer churn/expansion processes
Deliver actionable insights to leadership to inform decisions to increase Go-To-Market (GTM) effectiveness and efficiency across technical success, professional services, and customer support functions
Support ad hoc post-sales analytics and develop new reporting tools stemming from multiple data sources to provide visibility into technical support metrics and implementation project health
Assist Post-Sales Management with Annual and Quarterly planning, including customer segmentation, territory design, and quota deployment for technical success and professional services teams
Manage assigned projects to drive increased operational efficiency within the post-sales organization, including implementation methodology improvements and optimizing technical support routing
Collaborate with post-sales teams (technical success, professional services, implementation) on enhancements to our tools (e.g., CRM) and overall process, and train them on effective tool usage

Skills

data analysis

reporting

KPI tracking

capacity forecasting

analytics

customer success metrics

renewals analysis

churn analysis

GTM operations

ad-hoc reporting

Snyk

Cybersecurity for open source software vulnerabilities

About Snyk

Snyk specializes in cybersecurity for software-driven businesses, focusing on open source security. Its platform helps developers identify and fix vulnerabilities in their code through a dependency scanner that detects issues in open source dependencies and container images. Snyk stands out by integrating seamlessly into existing development workflows, allowing for quick development without sacrificing security. The company's goal is to enable businesses to develop software rapidly while ensuring it remains secure and compliant.

Boston, MassachusettsHeadquarters

2015Year Founded

$1,545.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Health Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Delaying IPO may lead to investor impatience and confidence issues.

Integration challenges from multiple acquisitions could distract from core operations.

Workforce reduction by 10% might impact morale and innovation.

Differentiation

Snyk's developer-first approach integrates security seamlessly into development workflows.

The platform's focus on open source security addresses a critical market need.

Snyk's comprehensive toolset supports both small startups and large enterprises.

Upsides

Snyk's ARR reached $300 million, indicating strong financial growth.

Strategic acquisitions like DeepCode enhance Snyk's product offerings and revenue.

Partnerships with AWS expand Snyk's integration capabilities and market reach.

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