JumpCloud

Sales Engineer - Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, SoftwareIndustries

Pre-Sales Engineer

Employment Type: Full Time Location Type: Remote Location: Malaysia

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team:

The Pre-Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.

What you’ll be doing:

  • Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
  • Providing tailored product demonstrations
  • Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
  • Support direct and partner sales teams with product related questions and skill development
  • Building relationships with partners through technical enablement and co-selling
  • Assist prospects with setup and configuration of free trials
  • Provide technical Q&A to prospects as they progress through trial
  • Assess prospect readiness to enter a formal sales cycle
  • Understand implementation best practices to advise on the quickest customer time to value
  • Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
  • Provide evaluation framework for prospects to follow in their POC

We’re looking for:

  • Excellent written and verbal communications skills
  • Ability to make the complex simple
  • Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
  • Desire and ability to learn new complex concepts

Preferred Qualifications:

  • 3 to 5 years experience in a technical Sales Engineering or similar role
  • Strong knowledge of Cloud/SaaS technologies
  • Strong understanding of Active Directory environments
  • Understanding of network architecture
  • Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
  • Familiarity with MDM, RMM, or similar endpoint solutions
  • Familiarity with MFA technologies such as TOTP, WebAuthn
  • Experience configuring and deploying identity and/or directory solutions
  • Experience with scripting languages, PowerShell preferred.
  • Experience with both direct and channel/partner sales cycles
  • Must be fluent professionally (written and spoken) in English

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Malaysia. You must be located in and authorized to work in Malaysia to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice.

#LI-MA1

Skills

Sales Engineering
Technical Consulting
Product Demonstrations
Customer Pain Points
Sales Support
Partner Enablement
Technical Q&A
Implementation Best Practices
Proof of Concept (POC)
Written Communication
Verbal Communication
Complex Problem Solving

JumpCloud

Cloud-based identity and access management services

About JumpCloud

JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.

Louisville, ColoradoHeadquarters
2012Year Founded
$371.3MTotal Funding
SERIES_FCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Remote Work Options

Risks

Increased competition from established IAM providers like Okta and Microsoft.
Rapid technological advancements may strain JumpCloud's resources to keep up.
Economic uncertainties could impact spending on IAM solutions, affecting revenue.

Differentiation

JumpCloud offers a unified platform for identity and device management.
The company provides Zero Trust security models for remote and hybrid work environments.
JumpCloud's SaaS Management capabilities address the rising importance of cloud-based applications.

Upsides

The global IAM market is projected to grow at a CAGR of 13.1% until 2030.
Increased demand for Zero Trust models aligns with JumpCloud's offerings.
Growing need for SME cybersecurity solutions supports JumpCloud's market presence.

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