ConnectWise

Sales Engineer

Tampa, Florida, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries

About ConnectWise

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary

The Sales Engineer is responsible for assessing the potential application of products or services and offers solutions that meet customer needs. This role works in partnership with the Sales team to drive Sales support, generate pipeline, and help create an overall successful adoption of the products and services from the initial sales cycles to implementation and onboarding.

Essential Duties and Responsibilities

  • Provides support to the Sales team(s), with a high attention to detail.
  • Collaborate with Sales teams to identify client requirements and product technical validation during sales presentations and product demonstrations
  • Provides support to the Sales team(s), with an extremely high attention to detail
  • Researches, analyzes, documents, and shares findings leveraging internal system
  • Researches and presents reports showing potential customers the cost benefit of purchasing company products or services
  • Provides technical training to clients and communicates customer feedback for future product developments
  • Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers
  • Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
  • Executes proof of concepts with prospects at both a technical and business level to show value
  • Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value
  • Prepares, researches, and provides input into technical RFPs/RFQs
  • Acts as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
  • Pursues and maintains professional and technical knowledge through ongoing training and education
  • May coach and review the work of other team members

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Capacity to grasp new technologies and complex concepts quickly
  • Ability to manage large projects and processes independently with limited supervision
  • Intermediate knowledge of cybersecurity principles and technologies
  • Ability to situationally adapt and understand new technology/processes as per partner requirement
  • Proven sales track record of success
  • Ability to identify opportunities and leverage internal and external resources appropriately
  • Understanding of relevant products and services
  • Excellent communication and interpersonal skills
  • Team player with willingness to work both in a team environment as well as independently

Skills

Sales Support
Product Demonstrations
Technical Training
Client Requirements Analysis
Cost-Benefit Analysis
Sales Presentations

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.
Increased competition from companies like Liongard could impact market share.
Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).
The company integrates with hundreds of vendors, creating a robust ecosystem for users.
ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.
The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.
Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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