Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Fashion, Retail, Sustainable FashionIndustries
Requirements
- Experience working with a sales or retail organization and/or operationally intensive business
- Ability to work in a fast-paced setting
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Available to work a minimum of 20 hours per week
- Available to work a minimum of 3 days per week, weekends included
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Responsibilities
- Consistently meet and exceed sales goals
- Assist in clientele generation through customer engagement
- Contribute to an in-store experience for customers that both surprises and delights them
- Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships
- Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability
- Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
- Understand the need for consistent inventory accuracy and controls in store
- Contribute to Loss Prevention in all areas of the business
- Uphold time and attendance policy
- Ensure the selling floor reflects the brand and concept standards at all times
- Share your deep knowledge about our product with genuine enthusiasm
- Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better
- Help ensure that the store environment is inspiring and our product is easily accessible
- Understand the core values and culture of Reformation and reflect these in all efforts
- Maintain and uphold a professional, healthy, and productive work environment
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time Sales Associate position.
What is the salary for this Sales Associate role?
This information is not specified in the job description.
What are the key responsibilities for the Sales Associate?
Key responsibilities include consistently meeting sales goals, assisting in clientele generation, delivering excellent client experiences, maintaining inventory accuracy, and upholding brand standards.
What is the company culture like at Reformation?
Reformation fosters an inclusive culture focused on innovation, sustainability, customer obsession, excellence, and ensuring everyone has space to grow, thrive, and belong.
What makes a strong candidate for this Sales Associate role?
Strong candidates are passionate about sustainability and customers, embody brand values, have experience in sales or customer service, and can contribute to an excellent in-store experience with enthusiasm for the product.
Reformation
Sustainable fashion brand offering eco-friendly clothing
About Reformation
Reformation focuses on sustainable fashion by offering eco-friendly clothing options in a market known for its environmental impact. The company provides a range of stylish clothing items, including jeans, dresses, and wedding attire, while also releasing seasonal collections to align with current fashion trends. Reformation sells its products directly to consumers through its website and physical retail stores, ensuring a seamless shopping experience without extra charges at checkout. This direct-to-consumer model allows Reformation to maintain control over its brand and pricing, making its products more accessible. The company promotes sustainability through initiatives like encouraging customers to recycle their clothing in exchange for store credit, fostering customer loyalty. Reformation's goal is to clean up the fashion industry by making sustainable choices fashionable and available to eco-conscious consumers.
Vernon, CaliforniaHeadquarters
2009Year Founded
$36MTotal Funding
SERIES_BCompany Stage
Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Risks
Increased competition in sustainable fashion could dilute Reformation's market share.
Rapid store expansion may strain resources and lead to operational inefficiencies.
Automation partnership with Element Logic could face implementation challenges.
Differentiation
Reformation uses sustainable fabrics and vintage garments to reduce environmental impact.
The company operates a direct-to-consumer model, cutting out middlemen to control costs.
Reformation's quick design-to-market process allows it to release trendy collections swiftly.
Upsides
Growing consumer interest in sustainable fashion boosts Reformation's market potential.
Partnerships with tech companies enhance operational efficiency and customer experience.
Reformation's collaborations with brands like Veja expand its product offerings.
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