Risk Ops Associate at Lithic

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

2+ years of issuer fraud and dispute operations management, preferably with a fintech or issuer processor
Expert knowledge and understanding of fraud and dispute investigation best practices, including how to comply with Federal Regulations E and Z, NACHA operating guidelines, and Mastercard and Visa operating rules
Strong analytical and critical thinking skills with the ability to synthesize information from multiple sources; naturally curious, love complex puzzles, and find satisfaction in root cause analyses
Excellent written and verbal communication skills, with the ability to explain complex financial concepts clearly
Detail-oriented approach with proven ability to maintain accuracy while managing multiple priorities
Self-motivated with the ability to work independently and as part of a collaborative team
Ability to maintain confidentiality and handle sensitive financial information responsibly
Advanced Google Suite skills and Microsoft Office suite skills
Experience with case management systems, SQL, or data analysis tools is a plus

Responsibilities

Execute daily fraud monitoring and investigation workflows, analyzing transaction patterns and account behaviors to identify and mitigate fraudulent activity
Process and investigate customer disputes, chargebacks, representments, and arbitrations according to card network regulations and internal policies, ensuring timely resolution within mandated timeframes
Respond to customer inquiries providing clear explanations of risk decisions, dispute outcomes, and account actions
Conduct detailed investigations of suspicious activities, documenting findings and recommendations in case management systems
Make consistent risk decisions based on established policies while exercising sound judgment on edge cases
Collaborate with Risk, Compliance, and Product teams to identify trends and recommend process improvements
Maintain accurate records and reporting metrics for fraud losses, dispute volumes, and operational KPIs
Participate in quality assurance reviews, compliance testing, and internal audits to ensure operational excellence
Contribute to the development and refinement of standard operating procedures and training materials
Escalate complex cases and emerging risk patterns to senior team members and management

Skills

Fraud Monitoring

Fraud Investigation

Dispute Processing

Chargeback Management

Risk Decisioning

Customer Support

Case Management

Regulatory Compliance

Process Improvement

KPI Reporting

Lithic

Platform for creating and managing card products

About Lithic

Lithic provides a platform for businesses to create and manage their own credit, debit, or prepaid card products. Their system allows companies to issue both virtual and physical cards, manage digital wallets, handle disputes, and set dynamic spending controls. By integrating directly with card networks and utilizing a native core system, Lithic minimizes the need for third-party services, making it easier for businesses to implement and scale their card programs. This approach gives clients more control over their banking relationships and financial operations. Lithic also offers a PCI-compliant solution to safeguard customer data and flexible KYC and KYB modules for easy integration. The company aims to streamline card issuance and management for a wide range of clients, from startups to established businesses.

New York City, New YorkHeadquarters

2014Year Founded

$158.9MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees