Senior Analyst, Revenue Operations (Partner Ops Focus)
Saviynt- Full Time
- Senior (5 to 8 years)
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Glia is expanding its Revenue Operations team! We are looking for an enthusiastic, analytical, and detail-oriented professional who will support and advise our Chief Customer Officer and the organizations they lead - Customer Success, Professional Services (Implementation, Solution Architects, etc.), and Customer Operations.
We're growing rapidly, and seeking a passionate professional to join our Revenue Operations team as a Senior Associate to design and execute strategic growth within our Post-Sales organizations. You will drive operational excellence, establish best practices, and build a strong culture of data-driven decisions within a high-touch environment.
This hire will create a foundational impact on a fast-growing company that is reinventing the way customers interact with their critical, ‘High-Trust’ institutions (Banks / Credit Unions, Insurance providers, Healthcare companies, etc.). You will have the opportunity to build scalable processes and drive value for our clients. This hire will report directly to the Sr. Director of Post-Sales Operations and will work with leadership to empower a world-class Post-Sales team!
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.