Senior Analyst, Revenue Operations
Maven ClinicSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Financial Services, HealthcareIndustries
Requirements
Candidates should have over 3 years of work experience in B2B SaaS CS Operations, B2B SaaS Sales Operations, B2B SaaS Customer Success, or Management Consulting/Private Equity/VC. Familiarity with Salesforce CRM, strong analytical skills with expertise in Excel or Google Sheets, and the ability to build clear presentations are required. Experience with CS Management Systems and incorporating AI into GTM workflows are a plus. The candidate must be comfortable dealing with ambiguity in a fast-paced environment, possess effective communication skills, be a curious self-starter, have strong action orientation, and demonstrate strong project management skills.
Responsibilities
The Revenue Operations Senior Associate will play a central role in building strategy and operations for scaling CS and Professional Services teams. They will identify necessary metrics, implement and optimize CS and Professional Services platforms/tooling, and drive Monthly Business Reviews to help leadership evaluate organizational performance. Responsibilities include developing and implementing operational processes such as Sales to CS Handoff and Executive Business Review preparation, building critical reporting for the leadership team, advising on and supporting the Post-Sales Annual Planning Process, and identifying/supporting the creation of important team resources like customer turnaround playbooks. The role also involves partnering with other GTM teams including Marketing, Alliances, and Sales to drive alignment across the organization.
Skills
Revenue Operations
Customer Success
Professional Services
Data Analysis
Process Improvement
Metrics Identification
Platform Optimization
Tooling Implementation
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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