Revenue Operations Analyst (CX)

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, BiotechnologyIndustries

Requirements

Candidates must have at least 2 years of experience in revenue operations roles, managing or administering technology for GTM teams. Hands-on experience administering or being a power user of Gainsight is required. Innate curiosity, quick learning ability, superior analytical and problem-solving skills, a relentless learner mindset, impeccable time management and organizational skills, and excellent verbal and written communication skills are essential. Experience in a customer-facing role is preferred, and experience with other sales tools like Salesforce, Zendesk, or SkillJar is a plus.

Responsibilities

The Revenue Operations Analyst will administer key revenue systems, focusing on Gainsight, to meet business objectives. This includes identifying, scoping, testing, and implementing operational revenue improvement projects and large-scale updates. They will provide day-to-day technical support for revenue teams, translate business requirements into scalable system solutions and automations, and create/maintain process and technical documentation. The analyst will partner closely with the Scaled Customer Success Team to implement system-driven projects that improve efficiency and customer outcomes, collaborate cross-functionally with end-users, RevOps, and IT, and train and support end-users on Gainsight features to drive adoption. They will also stay current with CX technology best practices and recommend enhancements.

Skills

Gainsight

Revenue Operations

Customer Success

System Administration

Process Design

Automation

Technical Support

Project Implementation

Cross-functional Collaboration

User Training

Analytical Skills

Interpersonal Skills

Loopio

RFP response software for enterprises

About Loopio

Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.

Toronto, CanadaHeadquarters

2014Year Founded

$203MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees