Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Technology, Data AnalyticsIndustries
Requirements
- 1+ years of customer facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role; healthcare or biopharma experience strongly preferred)
- Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization
- Proficient in G-Suite and Microsoft
- Comfortable assisting with other projects and duties as assigned
Responsibilities
- Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions
- Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution
- Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth
- Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes
- Prepare monthly and quarterly client reports that highlight usage trends and key insights
- Onboard, train, and manage a broad portfolio of low-ARR accounts across Medical and Clinical product lines
- Support the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials
- Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently met
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Customer Success Analyst role?
Candidates need 1+ years of customer-facing experience in the Life Sciences and/or Tech industry, preferably in Customer Success, Account Management, or Client Services roles, with healthcare or biopharma experience strongly preferred.
What key skills are needed for this position?
Strong communication and presentation skills are required, along with exceptional organizational and project management skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What kind of candidate stands out for this Customer Success Analyst position?
A strong candidate is committed, proactive, approachable, with exceptional organizational skills, grit, resilience, clear communication, and a passion for client success, especially with Life Sciences experience.
H1
Healthcare data analytics and research solutions
About H1
H1.co operates in the healthcare technology sector, focusing on connecting healthcare professionals with research and insights. The company provides data-driven solutions that help clients, including healthcare professionals, life sciences companies, payors, and patients, make informed decisions. H1.co's products utilize healthcare data to offer insights for various applications such as clinical trial design and market access. Unlike many competitors, H1.co emphasizes the democratization of healthcare data and offers a free platform, H1 Connect, for accessing expert insights. The company's goal is to enhance the efficiency of healthcare delivery and research by providing accurate and comprehensive data.
New York City, New YorkHeadquarters
2017Year Founded
$181.9MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Biotechnology, HealthcareIndustries
201-500Employees
Risks
Integration of Ribbon Health may lead to data inconsistencies.
AI-driven platforms like GenosAI Pro risk biases in trial designs.
Global expansion through H1 Connect may face regulatory hurdles.
Differentiation
H1 offers a comprehensive healthcare platform connecting diverse stakeholders in real-time.
The company provides AI-enabled data analytics for strategic insights in life sciences.
H1's Trial Landscape platform enhances clinical trial diversity and efficiency.
Upsides
H1's acquisition of Ribbon Health strengthens its data management capabilities.
The partnership with CTI advances diversity and efficiency in clinical trials.
H1's inclusion in the New York Digital Health 100 highlights its innovation.
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