[Remote] Senior RevOps Specialist (Customer Success Operations) at Feather

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of experience at a tech company with 25-500 employees in a mix of RevOps / Sales Ops / Customer Success Ops roles supporting customer-facing teams and/or in Team Lead or Manager roles of customer-facing teams
2+ years of experience in roles in which you either were an admin of a CSP (Planhat, Gainsight, etc) or a CRM (Salesforce, HubSpot, etc), or if not an admin then you were heavily involved in the configuration, implementation, and usage of a CSP or CRM
Proficiency with other common software tools used by B2B customer-facing teams (e.g. Zendesk, Gong, Google Workspace, Asana or their equivalents)
Proficiency using Excel and/or Google Sheets for simple data analysis

Responsibilities

Secondary technical admin for Planhat, taking the lead for internal Planhat user enablement and support
Training and troubleshooting Planhat users
Collecting needs, scoping projects, and completing the build-out of fields, reports, templates, and automations of moderate complexity within Planhat
Ensuring data is syncing correctly between Planhat and Salesforce (account data, product usage data, etc)
Making minor updates to the Salesforce-Planhat integration and data mapping as necessary
Assisting the Customer Success and Services leadership in capacity planning, account assignments, and compensation plan management for their teams
Reporting, analysis, and ongoing process improvement for their teams (including the implementation of AI capabilities)

Skills

Feather

Furniture rental service with subscription model

About Feather

Feather provides furniture rental services aimed at urban residents and businesses looking for flexible and sustainable furnishing options. Customers can choose from a carefully selected range of high-quality furniture available for rent, which allows them to furnish their spaces without the long-term commitment of buying. The rental process operates on a subscription model, where customers pay monthly fees for the furniture they use. Feather stands out from competitors by offering additional services such as delivery, assembly, and pickup, making the process convenient for users. The company's goal is to promote a sustainable lifestyle by reducing waste through a sharing economy model.

New York City, New YorkHeadquarters

2017Year Founded

$61.2MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

11-50Employees

Benefits

An innovative and collaborative culture

Fully remote role

Competitive compensation

Health, vision, dental, and life insurance

401(k) program

Flexible vacation, paid time off, and generous parental leave

Free mental health & professional development coaching

Monthly stipend to support your work-from-home needs

A paid subscription to OneMedical

A 50% discount on your own Feather subscription

Risks

Increased competition from luxury rental companies like Vesta may dilute Feather's market share.

Integration into Showroom may conflict with Feather's sustainability and affordability focus.

Expansion into expat insurance could divert focus from Feather's core furniture rental business.

Differentiation

Feather offers a circular approach to reduce furniture waste and environmental impact.

The company provides free delivery and assembly within a week for convenience.

Feather's subscription model allows flexibility in adding, swapping, or returning furniture.

Upsides

Feather's acquisition by Vesta could expand its customer base and resources.

Collaboration with WeWork positions Feather for growth in flexible office solutions.

Rising demand for sustainable living solutions aligns with Feather's business model.

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