[Remote] Senior Systems Analyst : Gainsight at Recorded Future

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Intelligence, CybersecurityIndustries

Requirements

4+ years in a Customer Success Operations/Gainsight Admin role
Level 3 Gainsight certification
Proven ability to write high-quality solution design documents, requirement specs, and technical documentation
Proven ability to manage your work to a project schedule - mapping out milestones, dependencies, and communicating timelines on an ongoing basis
Strong orientation toward solutions, with structured process adherence (requirements → stakeholder engagement → design → testing → documentation)
Extensive Gainsight workflow, dashboard, and reporting experience
Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA
Experience delivering within a defined release process and managing change control
Experience with pooled and/or digital CSM models
Excellent communication, collaborative, and stakeholder management skills
Preferred Qualifications
Expertise in relational database integration and SaaS data transformation (e.g., complex queries, ETL)
Prior experience with Gainsight implementation or expansion, with a focus on maximizing adoption, scalability, and reducing technical debt
Strong strategic advisory skills: ability to lead design workshops, best-practice sessions, and articulate customer success strategies
Familiarity with cross-functional collaboration across teams (e.g., Sales, Engineering, Product)
Experience with AI-powered workflows, especially using ChatGPT and/or Google Gemini within customer success or tech stack
Agile mindset and adaptability in evolving environments, with strong attention to detail and documentation

Responsibilities

Design future-state workflows aligned with customer engagement and Gainsight capabilities
Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting
Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout
Integrate Gainsight solutions with Salesforce.com, ensuring seamless data flow, account/opportunity alignment, and workflow consistency
Connect Gainsight with project management tools (e.g., JIRA) and other systems
Stay current on Gainsight’s latest features and incorporate them into solutions
Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows to augment Customer Success strategies
Document technical solutions, configurations, and user requirements clearly and comprehensively

Skills

Key technologies and capabilities for this role

GainsightSalesforceJIRAAIChatGPTGoogle GeminiCustomer Success OperationsWorkflow DesignDashboardsReportingRequirements GatheringSolution ArchitectureTechnical Documentation

Questions & Answers

Common questions about this position

What experience is required for the Senior Systems Analyst role?

Candidates need 4+ years in a Customer Success Operations/Gainsight Admin role, Level 3 Gainsight certification, extensive Gainsight workflow, dashboard, and reporting experience, and familiarity integrating Gainsight with Salesforce.com and tools like JIRA.

Is remote work an option for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture or team environment look like?

This information is not specified in the job description.

What makes a strong application for this Senior Systems Analyst position?

Highlight 4+ years in Customer Success Operations or Gainsight Admin, Level 3 Gainsight certification, proven documentation skills, project management experience, and expertise in Gainsight integrations with Salesforce and JIRA; preferred qualifications like AI workflow experience and strategic advisory skills will strengthen your candidacy.

Recorded Future

Provides machine-readable threat intelligence solutions

About Recorded Future

Recorded Future provides threat intelligence in the cybersecurity industry by gathering and analyzing information about potential threats to organizations. Their intelligence is delivered in a machine-readable format, making it easy for clients like threat analysts and security teams to integrate with their existing systems. Unlike competitors, Recorded Future focuses on partnerships with Value Added Resellers (VARs) to enhance their offerings and provide comprehensive support. The company's goal is to help organizations lower the risk of cyber attacks through effective threat intelligence.

Somerville, MassachusettsHeadquarters

2009Year Founded

$57.1MTotal Funding

ACQUISITIONCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Professional development and career advancement

Flexible work environment, be yourself

Generous vacation policy

Wellness programs

Company outings

Competitive compensation and benefits

Free snacks, drinks, and coffee in the office

Parental leave program

Environmentally conscious

Risks

Integration challenges with Mastercard's systems could delay synergy realization post-acquisition.

The acquisition may shift strategic priorities, alienating clients preferring independent operations.

Competitive pressures from European cybertech firms may impact the Filigran partnership.

Differentiation

Recorded Future offers machine-readable threat intelligence for seamless integration with security systems.

The company indexes data from open, dark web, and technical sources for comprehensive insights.

Recorded Future partners with VARs, enhancing their reach and providing hands-on support.

Upsides

Mastercard's acquisition enhances Recorded Future's AI capabilities for improved cybersecurity services.

Integration with XDR platforms offers a comprehensive security approach for Recorded Future.

The rise of zero-trust models allows Recorded Future to tailor its threat intelligence offerings.

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