AT&T

Retail Sales Consultant

San Bruno, California, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

Candidates should possess prior retail or customer-facing sales experience, and a Bachelor’s degree or equivalent education is preferred. Strong communication and interpersonal skills are essential, as is the ability to adapt to a fast-paced environment and embrace change.

Responsibilities

As a Retail Sales Consultant at AT&T, you will utilize a consultative sales approach to guide customers through their options, leveraging AT&T’s products and services to foster connections. You will be responsible for meeting sales targets, fulfilling online orders, making outbound calls, participating in community events, and providing exceptional customer service within a schedule between 9am-9pm, including weekends. Additionally, you will receive training and coaching to achieve sales goals and contribute to the overall success of the sales team.

Skills

Sales
Communication
Interpersonal Skills
Customer Service
Consultative Sales

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.
A recent data breach could damage AT&T's reputation and lead to customer churn.
Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.
The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.
The new customer service guarantee may attract customers from competitors lacking similar assurances.
Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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