Relationship Manager, Business Cards & Payments - Acquisitions (Greater Sacramento) at Capital One

Sacramento, California, United States

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Payments, BankingIndustries

Requirements

  • Self-starter, go-getter, deal maker, disciplined, and autonomous
  • Entrepreneurial spirit and advocate for customers
  • Innovative, highly organized, with demonstrated ability to drive business results and deliver superior service
  • Independent, results-driven, goal-oriented, and process-oriented
  • Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
  • Excellent needs-based selling skills
  • Ability to build a go-to-market business plan, identify and qualify leads, cold-call C-suite executives, assess customer needs consultatively, work with underwriting, and drive new account engagement
  • Broad and technical product knowledge of payment solutions (purchasing, travel, electronic account payable) and client-side processes

Responsibilities

  • Use insight and consultative selling techniques to teach prospective customers how to leverage payment solutions to positively impact their business
  • Learn about local small and mid-sized businesses and their purchasing needs and behavior
  • Analyze the small and mid-sized business’s total business spend to identify additional opportunities to leverage products and services
  • Build broad and technical product knowledge and understanding of how client-side processes work with products and services
  • Assist businesses with incorporating products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems regarding sales calls, pipelines, and closed sales to ensure data compliance
  • Acquire net new customers by cold call prospecting
  • Initiate and participate in educational and/or networking events
  • Establish relationships with “Centers of Influence” to engage with the local small and mid-sized business community
  • Drive incremental charge volume on the card with new clients

Skills

Key technologies and capabilities for this role

SalesRelationship ManagementConsultative SellingBusiness DevelopmentField SalesSMB EngagementB2B SalesCustomer AdvocacyDeal MakingPayments

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel in the Greater Sacramento area?

This is a field-based role in the Greater Sacramento territory, involving engaging with small and mid-sized businesses in their communities, so it requires being present locally rather than fully remote.

What key skills are required for the Relationship Manager role?

The role requires consultative selling techniques, cold-calling C-suite executives, building go-to-market plans, a process-oriented and highly organized approach, and the ability to drive business results while delivering superior customer service.

What is the company culture like in Capital One’s Business Cards & Payments group?

The culture expects and rewards excellence, unlocking the power of people, with a high sense of urgency, passion for success, and a focus on building long-term relationships with small and mid-sized business owners through a consultative approach.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Relationship Manager position?

Ideal candidates are self-starters, go-getters, deal makers who are disciplined, autonomous, entrepreneurial, innovative, highly organized, results-driven, goal-oriented, and have a demonstrated ability to drive business results.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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