Real Estate & Customer Experience, Senior Manager at Prologis

Monterrey, Nuevo León, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, LogisticsIndustries

Requirements

3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills
Strong financial reporting background to ensure budget and financial goals are met for the portfolio
Highly proficient in full cycle of leasing and lease interpretation
Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight
Strong mathematical and analytical skills
Strong working knowledge of property management accounting software
Preferred: Bachelor’s Degree from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience
Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail
Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook)
Requires a valid driver’s license and the ability to travel to multiple properties
YARDI and Salesforce CRM software experience preferred
As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call)

Responsibilities

Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance
Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction
Maintain compliance of all policies and procedures
Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary
Drive and motivate team (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots
Assimilate and analyze information pertaining to market and economic conditions
Ability to utilize Salesforce CRM to track interactions with customers and customer visits

Skills

Key technologies and capabilities for this role

SalesforceProperty ManagementLeasingLease InterpretationFinancial ReportingOSHATenant RelationsRegulatory ComplianceRent CollectionMaintenance

Questions & Answers

Common questions about this position

What experience is required for this Senior Manager role?

Candidates need 3+ years of supervisory experience, a strong financial reporting background, high proficiency in full cycle leasing and lease interpretation, and 5+ years of commercial real estate experience or equivalent. A Bachelor’s Degree is preferred, along with CPM or RPA designation or 7+ years as a property manager.

What software skills are needed for this position?

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) is required, with preferred experience in YARDI and Salesforce CRM software. Candidates must utilize Salesforce CRM to track customer interactions.

Is this a remote position, or is travel required?

The role requires a valid driver’s license and the ability to travel to multiple properties, along with conducting routine site inspections. It also involves working extended/flexible hours as business dictates, such as nights, weekends, or on-call.

What does the team leadership aspect of this role involve?

The role requires driving and motivating a team of property managers, maintenance technicians, and administrative personnel to engage in innovative ideas, initiatives, and pilots.

What makes a strong candidate for this position?

Strong candidates have 3+ years supervisory experience, superior customer service and diplomacy skills, strong financial and analytical abilities, proficiency in leasing and negotiations, plus experience with YARDI, Salesforce, and the ability to multitask with attention to detail.