Leave Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

As a Leave Specialist at Sparrow, you will be the primary point of contact for employees of companies utilizing Sparrow’s leave management solution. You will manage the entire leave of absence process from start to finish, providing a supportive and personalized experience. Sparrow is transforming the traditionally tedious and complex leave management process into a streamlined 30-minute experience, saving teams time and money.

About Us

Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.). Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave). Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.

What Your Day-to-Day Will Look Like

• Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers.
• Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
• Actively participate in team meetings, providing feedback, solutions, and suggestions.
• Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
• Partner with our internal payroll teams to ensure employees are paid accurately and on time.
• Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc., through various methods of communication (phone call, email, video chat).

Responsibilities

• Manage the entire leave of absence process for customers.
• Provide a supportive and personalized experience to employees going on leave.
• Collaborate with internal payroll teams for accurate and timely payments.
• Communicate effectively with various stakeholders (employees, HR, payroll, etc.).
• Collect and share product feedback to improve Sparrow's product.
• Evaluate the impact of Sparrow throughout the leave lifecycle.
• Implement process improvements to resolve inefficiencies and address customer pain points.

Attributes of a Successful Candidate

• Strong Communication Skills: Ability to interact comfortably with internal teams and customers.
• Empathy and Approachability: Excel in active listening, empathy, and a welcoming demeanor.
• Multitasking: Comfortable moving between multiple tasks in a quick succession.
• Process Maintenance: Maintains internal systems and processes.

Application Instructions

• [Instructions for applying will be added here when available.]