Provisioning Engineer

Employment Type: Full time Location Type: Remote

Position Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

The ideal Provisioning Engineering candidate is passionate about technology and customers. A true problem solver, the Provisioning Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with Executives, Security, Product and Customer Operations teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Responsibilities

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
• Provision new and existing customer features and ensure timely delivery.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Perform audits of customer subscriptions and features to ensure accuracy.
• Assist with internal security and access control audits.
• Create process and troubleshooting documentation for the internal teams to reference.
• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
• Provide provisioning-specific product knowledge to the greater technical support team through trainings, Q&A, and documentation.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer provisioning issues.
• Participate in technical communications within the team to share best practices and learn about new technologies and complementary security applications.

Requirements

• 2+ years of customer support, technical support, system administration or related customer-facing role.
• Professional fluency with the English language.
• Familiarity with different scripting languages.
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as part of a team.
• Outstanding analytical and organizational abilities.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Ability to manage tight deadlines and variable workload while maintaining an acute attention to detail.
• #LI-Remote
• #LI-RL1

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic