Project Manager

Location Type: Remote Employment Type: Contract

Position Overview

The Project Manager is responsible for delivering high-quality, cost-efficient projects that meet or exceed client expectations. They will manage diverse projects across various platforms and ensure timely, profitable delivery. Collaborating with clients, internal teams, and cross-functional partners, the PM will build strong relationships and contribute creative, technical, and strategic solutions. Reporting to the Senior Production Manager, they will work closely with Portfolio Directors and peers to ensure all client deliverables are completed on time, within budget, and to the highest standard.

Responsibilities

Project Management

• Work on projects, depending on workload and team needs.
• Estimate and plan projects from start to finish, with built-in contingencies.
• Work with the Senior Production Manager and global team to ensure project-specific workflows and technical processes are well documented and regularly updated.
• Lead project planning process and "kick-off" meetings, and ongoing project-related meetings as needed.
• Work closely with the Solutions Team, the Senior Production Manager, and the client directly to understand project scope and requirements.
• Advise clients on best practices and agree on project processes and timelines.
• Monitor and coordinate project processes (pre- and post-production plans, postmortems, resources, QA plans, risk mitigation plans, CAPAs, etc.) and collaborate with teams in charge of these areas of expertise.
• Align with the Global Resource Management Team on project resourcing to ensure projects are resourced and perform according to project instructions, client expectations, company procedures, and within target project margins.
• Oversee the project schedule, ensuring all parties deliver according to the project schedule and company standards.
• Continuously manage and adapt the work plan and resources required in consultation and agreement with the client and the rest of the global team.
• Work with company stakeholders to determine workflow and best processes to maximize productivity and minimize costs.

Communication

• Follow project development daily through quick and efficient communication with the client, receiving and following up on issues, changes in specifications, deadlines, or any other project-related matters.
• Liaise with external vendors and internal resources involved in own projects, building relationships that go beyond a simple supplier-customer dynamic to get vendor members involved and an important part of the whole creative localization process.
• Maintain constant and open dialogue with other PMs across accounts, building good working relationships with all global team members.
• Make independent decisions on work methods to be used on projects, while liaising with global teams and Senior Production Managers and following established standards and procedures defined by the company and clients.
• Communicate regularly and professionally with clients, liaising to understand their goals and expectations, and anticipating/addressing client needs and concerns to prevent issues.
• Escalate and investigate with Senior Production Managers and corresponding stakeholders any complaints or potential risks to project performance according to KWS standards.
• Proactively contribute to process and tool improvement initiatives at all levels (internal or client-facing, local or international).

Financial Performance

• Input financial data, both sales and purchases, into the administration tool for tracking, invoicing, cost control, and quoting purposes.
• Manage internal/external costs and monitor profit margins on projects.
• Act when margins are below target, liaising with Senior Production Managers and the rest of the global teams to address it.
• Manage project finances, including necessary pre-invoice checks.